Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We are recruiting to fill the positions below:
Job Title: Assistant Banqueting Manager
Job Number: HOT07KH1
Location: Abuja
Abuja 900001
Position Objective
- To support the Head of Department in the operations in driving business profitability, cost management and ensure exceptional guest experience by efficiently managing assigned outlet.
Responsibilities
- Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
- To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
- Ensure departmental service standards are strictly adhered to at all times
- Ensure proper handling of all operating equipment to minimize breakage or loss.
- To be friendly and polite in front of guests at all times.
- Assign and supervise duties to all direct reports.
- To assist in other Food & Beverage areas if and when required.
- Handle guest complaints / comments efficiently and promptly.
- Ensure outlet cleaning schedules are adhered to and identify additional requirements.
- To assist in the service of food & beverage when required.
- Study and learn menu terminology.
- Report for duty on time with clean attire.
- Follow the policies and procedures introduced by the Food & Beverage department
- Train, coach and mentor team members actively to ensure continuous skill improvement
- Perform periodic scheduled performance reviews with all team members
- Take disciplinary action when required in line with team member conditions of service
- Balances working hours in accordance with needs of the outlet operations
- To carry out any other reasonable tasks requested by your Manager or HOD.
Requirements
- Minimum of a B.Sc and HND certificate. Additional Qualification is an added advantage
- Minimum of 5 years working experience as an Head Waiter or 3 years as Assistant outlet manager.
- Experience of managing large teams.
- Experience and knowledge with large functions.
- Good communication skills, great leadership and organisational skills
- Ability to drive cost effectiveness and generate revenue
- Able to optimise team members performance
- Focus on details and customer care
- Record of Good Conduct
- Ability to use computer applications as Microsoft Office Word and excel and powerpoint
- Excellent grooming and Hotel/brand product knowledge.
Interested and qualified candidates should:
Click here to apply
Job Title: Assistant Outlet Manager
Job Number: HOT07KD1
Location: Transcorp Hilton Abuja, 1 Aguiyi Ironsi Street Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Full Availability
Job Level: Team Member
Job: Bars and Restaurants
What Will I Be Doing?
- Hire, train, supervise, direct, coach, counsel, and evaluate staff in all beverage operations in the Hotel.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
- Assign and instruct Beverage staff in details of work.
- Observe performance and encourage improvement where necessary.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for Beverage staff and other hotel employees.
- Interact with sales department personnel and restaurant staff as needed for guest service purposes.
- Field customer complaints by conducting thorough research of the situation in order to choose the most effective solutions.
- Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.
- Develop and implement basic operating standards for Beverage service in compliance with federal, state, local and Hilton's own practices. (e.g. Employee Alcohol Awareness Training and Compliance)
- Maximize restaurant department profitability; implement effective controls of food, beverage, and labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
- Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product.
- Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancement measures.
- Maintain established inventory by ordering all liquor and supplies in accordance with business needs.
What Are We Looking For?
- Minimum of B.Sc and HND certificate. Additional Qualification is an added advantage
- Minimum of 2 years working experience as an Assistant Head Waiter or Head Waiter
- Experience of managing large teams.
- Experience and knowledge with large functions.
- Good communication skills, leadership and Anticipation skills
- Record of Good Conduct
- Ability to use basic computer applications i.e. Microsoft Office Word and excel, Power point and serve as Outlet Manager.
- Excellent grooming and Hotel/brand product knowledge.
- Should fully meet expectation in your PDR.
Potential Benefits
Housing, Transport, Additional benefits as per company policy.
Interested and qualified candidates should:
Click here to apply
Note: You are required to attach your CV and Application letter.
Job Title: Assistant Headwaiter
Job Number: HOT07KD9
Location: Transcorp Hilton, Abuja
Schedule: Full-time
Shift: Full Availability
Job Level: Team Member
Job: Bars and Restaurants
Brand: Hilton Hotels & Resorts
What will I be Doing?
- Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction.
- Ability to communicate orally in English with both guests and employees
- Ability to react promptly to guest requests and ensure accurate follow-up
- Ability to work under pressure and deal with stressful situations during busy periods
- To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
- To carry out any other reasonable tasks requested by your Supervisor or Manager
- Ensure departmental service standards are strictly adhered to at all times
- Ensure proper handling of all operating equipment to minimize breakage or loss
- To be friendly and polite in front of guests at all times
- Assign and supervise side duties to all direct reports
- To assist in other Food & Beverage areas if and when required
- Handle guest complaints / comments efficiently and promptly
- Ensure outlet cleaning schedules are adhered to and identify additional requirements
- To assist in the service of food & beverage when required
- To assists in the preparation of mis-en-place when required
- Study and learn menu terminology
- Report for duty on time with clean attire
- Follow the policies and procedures introduced by the Food & Beverage department.
Requirements / Experience:
- Minimum experience working in hotel operations as a Restaurant Captain
- Experience of managing teams.
Interested and qualified candidates should:
Click here to apply
Job Title: Headwaiter
Job Number: HOT07KD3
Location: Transcorp Hilton Abuja, 1 Aguiyi Ironsi Street Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Full Availability
Job Level: Team Member
Job: Bars and Restaurants
Job Description
- As a Headwaiter, you will Support the Outlet Manager in the operations of the outlet to insure profitability, control costs and quality standards to ensure guest satisfaction.
- Oversee the outlet and review supply inventory.
- Evaluate team members, and provide training, leadership and guidance to team members ensuring consistent quality and optimal financial results.
What Will I Be Doing?
- Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction.
- Ability to communicate orally in English with both guests and employees
- Ability to react promptly to guest requests and ensure accurate follow-up
- Ability to work under pressure and deal with stressful situations during busy periods
- To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
- To carry out any other reasonable tasks requested by your Supervisor or Manager
- Ensure departmental service standards are strictly adhered to at all times
- Ensure proper handling of all operating equipment to minimize breakage or loss
- To be friendly and polite in front of guests at all times
- Assign and supervise side duties to all direct reports
- To assist in other Food & Beverage areas if and when required
- Handle guest complaints / comments efficiently and promptly
- Ensure outlet cleaning schedules are adhered to and identify additional requirements
- To assist in the service of food & beverage when required
- To assists in the preparation of mis-en-place when required
- Study and learn menu terminology
- Report for duty on time with clean attire
- Follow the policies and procedures introduced by the Food & Beverage department.
What Are We Looking For?
- Previous experience working in hotel operations as a Restaurant Captain or more senior.
- Experience of managing teams.
Potential Benefits
Housing, Transport
Interested and qualified candidates should:
Click here to apply
Note: You are required to attach your CV and Application letter.
Job Title: Assistant Food and Beverage Manager
Job Number: HOT07KIE
Location: Transcorp Hilton - Maitama, Abuja.
Schedule: Full-time
Shift: Day Job
Job Level: Manager
Job: Food and Beverage
Brand: Hilton Hotels & Resorts
Job Description
- Assist Director of F&B in management of operations to insure profitability, control costs and quality standards to ensure guest satisfaction.
- Actively take part in the promotion and sales of the hotels F&B Bar outlets.
- Support the overseeing of the department, review supply inventory, schedule, forecast, and plan department budget.
- Evaluate team members, and provide leadership and guidance to team members ensuring consistent quality and optimal economic results.
What will I be doing?
- Plan and direct all functions of the Food & Beverage department with focus on Bars to meet the daily needs of the operation.
- Prepare, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments.
- Develop, implement, and monitor schedules for the operation of all food & beverage outlets to achieve a profitable result.
- Participate in the creation and marketing of menu designs to attract a predetermined customer market.
- Implement effective controls of food, beverage and labor costs among all the F&B outlets and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Regularly review, evaluate, and respond to customer satisfaction and/or dissatisfaction of the individual outlets; recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
- Insure compliance with all hotel policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations
- Hire, train, supervise, develop, discipline, counsel, and evaluate line employees according to the hotel policies and procedures.
- Participate in the development of the annual budget; develop short and long term financial operating plans.
- Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
- Attend mandatory meetings.
- Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure maximizing of profits.
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Food and Beverage Director serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude,
behaviours, skills, and values that follow:
- Have great verbal and written communication skills.
- Be proactive.
- Possess excellent forecasting and budgeting skills.
- Work well with colleagues.
- Enjoy problem-solving.
- Have a good understanding of inventory management systems.
- Strong leadership skills.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- BA / B.S / Bachelor's Degree in a relevant area.
- 3 to 4 years of related experience.
- Passion for delivering exceptional levels of guest service.
- 4 years relevant managerial experience.
- Possess an International experience.
Interested and qualified candidates should:
Click here to apply
Job Title: Hostess
Job Number: HOT07KGZ
Location: Transcorp Hilton Abuja
1 Aguiyi Ironsi Street Maitama
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Day Job
Job Level: Team Member
Job: Bars and Restaurants
Job Description
- A Hostess is responsible to make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off.
- To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing?
- As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience
- A Hostess will also be required to have extensive knowledge of menu offerings.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Has a good knowledge of the restaurant's sitting arrangements
- Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Hostess serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values
that follow:
- Positive attitude
- Good communication skills (oral and Written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
Requirements
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Experience in Food and Beverage department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations.
Interested and qualified candidates should:
Click here to apply
Job Title: Captain
Job Number: HOT07KH0
Location: Transcorp Hilton - Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Day Job
Job Level: Team Member
Job: Bars and Restaurants
Job Description
- Support the Outlet Manager in the efficient overall running of the outlet by actively supervising junior team members, overseeing operations in assigned sections of the outlet and ensuring all tasks and duties are performed in line with departmental standards
Job Responsibilities
What will I be doing?
- Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction.
- Ability to communicate orally in English with both guests and employees
- Ability to react promptly to guest requests and ensure accurate follow-up
- Ability to work under pressure and deal with stressful situations during busy periods
- To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
- To carry out any other reasonable tasks requested by your Supervisor or Manager
- Ensure departmental service standards are strictly adhered to at all times
- Ensure proper handling of all operating equipment to minimize breakage or loss
- To be friendly and polite in front of guests at all times
- Assign and supervise side duties to all direct reports
- To assist in other Food & Beverage areas if and when required
- Handle guest complaints / comments efficiently and promptly
- Ensure outlet cleaning schedules are adhered to and identify additional requirements
- To assist in the service of food & beverage when required
- To assists in the preparation of mis-en-place when required
- Study and learn menu terminology
- Report for duty on time with clean attire
- Follow the policies and procedures introduced by the Food & Beverage department.
Requirements
What are we looking for?
- Minimum experience working in hotel operations as a Waiter.
- Experience supervising F&B operations and conducting on-the-job training.
- Should fully meet expectation in your PDR.
Interested and qualified candidates should:
Click here to apply
Note: You are required to attach your CV and Application letter.
Job Title: Outlet Manager
Job Number: HOT07KCT
Location: Transcorp Hilton - Maitama, Abuja.
Schedule: Full-time
Shift: Day Job
Job Level: Supervisor/Team Leader
Job: Bars and Restaurants
Brand: Hilton Hotels & Resorts
Description
- To support the Head of Department in the operations in driving business profitability, cost management and ensure exceptional guest experience by efficiently managing assigned outlet.
Responsibilities
- Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
- To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
- Ensure departmental service standards are strictly adhered to at all times
- Ensure proper handling of all operating equipment to minimize breakage or loss.
- To be friendly and polite in front of guests at all times.
- Assign and supervise duties to all direct reports.
- To assist in other Food & Beverage areas if and when required.
- Handle guest complaints / comments efficiently and promptly.
- Ensure outlet cleaning schedules are adhered to and identify additional requirements.
- To assist in the service of food & beverage when required.
- Study and learn menu terminology.
- Report for duty on time with clean attire.
- Follow the policies and procedures introduced by the Food & Beverage department
- Train, coach and mentor team members actively to ensure continuous skill improvement.
- Perform periodic scheduled performance reviews with all team members
- Take disciplinary action when required in line with team member conditions of service.
- Balances working hours in accordance with needs of the outlet operations
- To carry out any other reasonable tasks requested by your Manager or HOD.
Requirements
- Minimum of B.Sc or HND certificate. Additional Qualification is an added advantage.
- Minimum 2 years as Assistant Outlet Manager.
- Experience of managing large teams.
- Experience and knowledge with large functions.
- Ability to make Sales Analysis, Staff optimization, Training coordination, Performance Management and Time management.
- Focus on details and costumer care
- Good communication and Leadership skills.
- Record of Good Conduct.
- Ability to use basic computer applications i.e. Microsoft Office Word and excel, Power point,
- Excellent grooming and Hotel/brand product knowledge.
Interested and qualified candidates should:
Click here to apply
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