Twitter is an open service that’s home to a world of diverse people, perspectives, ideas, and information. Twitter’s mission is to serve the public conversation, and it’s essential – for the world and for Twitter – to increase the number of people who feel comfortable participating in it.
Twitter’s mission is to serve the public conversation, and it’s essential – for the world and for Twitter – to increase the number of people who feel comfortable participating in it.
We are recruiting to fill the position below:
Job Title: Analyst, Media Operations
Location: Ghana (Remote)
Team: Trust and Safety, Customer Support and Operations
The Position
Who we are:
- Twitter’s mission is to serve the public conversation, and it’s essential – for the world and for Twitter – to increase the number of people who feel comfortable participating in it. In line with our growth strategy, we’re excited to announce that we are now actively filling for roles in Ghana. Our teams must be more immersed in the rich and vibrant communities that drive the conversations taking place every day across Africa, and we can only do this by engaging local teams and tapping into their expertise and exceptional talent.
- The Twitter Service organization within Twitter creates meaningful connections with customers that promote healthy exchange in the public conversation. Twitter does this by developing customer support solutions at scale in a rapidly changing and global environment. Whether Twitter is optimizing operations, guarding the health of the service through proactive and scaled enforcement, or driving content and support channel strategies, Twitter is with our customers every step of the way.
- Twitter Service is seeking a Media Operations Analyst in Ghana to work closely with policy teams, product, and vendor partners to launch, scale, and optimize solutions for the enforcement of safety and misinformation policies. To help us drive our vision forward, we are looking for an experienced, data-driven and solutions-oriented individual that can work across teams to ideate and execute safety and misinformation solutions with speed and quality.
Who you are:
- Do you love the internet, technology, and media (audio and visual live streams, recordings, and static images)?
- Do you have a passion for ensuring users stay safe online while allowing the weirdness and freedom of the internet to shine?
- Do you love figuring out answers to questions no one has answered yet or processes without established best practices?
- We’re looking for a highly motivated, goal-oriented, team player to join our Media Operations team. Success in this role requires someone who is curious, analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently. The team is tight-knit but spread around the world and values a healthy combination of independence and teamwork.
What You’ll Do:
- As a Media Ops Analyst, you will work closely with key stakeholders (e.g. vendors, policy specialists,product managers, engineering) to ensure day-to-day operations are running well and new products and policies are launched quickly and efficiently. You will proactively make changes that improve the operation and reverse negative trends. You will be comfortable handling high-priority user escalations and edge cases as they come in.
- In this role Twitter is also looking for someone to help represent Media Operations and the wider User Operations team to local stakeholders within the Africa region. In addition to work supporting the global market you will also be responsible for helping to design and implement operational solutions that serve the needs of our customers, stakeholders, legislation, policies, standards, and best practices in the region.
Main Responsibilities
- Use market specific knowledge, signals and insights to design and implement scalable solutions to improve the safety support of the Africa region, starting with West African markets
- Lead daily media enforcement operations and agent workflows across multiple geographies to respond to complex user escalations and reports, especially related to media on all Twitter owned platforms current and future.
- Act as a global and Africa domain expert and point of contact for internal partners and vendor partners to review and analyze safety and abuse reporting on the platform.
- Manage stakeholder relationships with Product, Trust & Safety, Engineering, Legal, Comms and others to safely develop and launch new policies and products on the platform
- Create and analyze reports and dashboards to monitor and investigate operational safety abuse trends
- Help drive local and global strategies related to our online media operations, implementing plans and overseeing their execution.
- Deliver trainings on various policies and workflows to large global teams
- Provide expert input for training material (decks, facilitator guides, knowledge bases, agent assessments) and ensure trainers on the vendor team are equipped to deliver a high quality and consistent training experience.
- Monitor established key volume performance indicators (e.g. total/manual incoming, total/manual solved, AAS, AHT) and investigate root causes of trends and spikes.
- Lead project initiatives to find new and innovative ways to consistently improve safety efforts, response times and support to users
- Take part in the global on-call rotation as needed, and respond to cases in any high-priority escalations.
- Report issues with internal tools to engineering and product operations teams and scope out new tooling requests
- Manage communication with vendors and internal escalations teams, including answering questions, providing support and working collaboratively on scaling solutions
- Lead the delivery of large cross-functional initiatives within the team.
Please Note: You will need to review or be exposed to sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images. The Media Operations team handles some of our most serious and difficult policy areas on our platforms including child safety, violent extremism, and other illegal or regulated activities. We always endeavor to ensure your boundaries are respected and you have the time and flexibility to step back where necessary but given the team’s work it is impossible to completely avoid some topics while remaining within the team.
Who you are:
- Twitter is looking for a passionate team member with excellent communication skills, strong analytical skills, experience in supporting user/consumer operations in the Africa region (especially West Africa) and, of course, tons of enthusiasm for helping people and supporting Twitter’s fast-growing user base.
What you have:
- You have political familiarity with the Africa region including Nigeria. Deep/nuanced familiarity with one or more countries in the region including typical online user behavior.
- Experience in handling user reports and/or high-priority support and/or enforcement issues
- Strong analytical skills, metrics driven and experience in business/data analytics
- Excellent written and verbal communication skills, organizational skills, and highly developed social skills
- Experience supporting high profile and/or publicly visible individuals either directly or in partnership with their representatives
- Influence and collaboration skills to affect change with cross functional stakeholders
- Flexibility; open to changing priorities and handling multiple tasks simultaneously within compressed timeframes and under pressure
- Ability to solve problems creatively and proactively, especially during critical situations
- Experience driving large cross-functional projects across different time zones; familiarity with project planning methodology (Scrum, Kanban)
- Experience working with Service Cloud, JIRA, Tableau, or similar software. Service Cloud admin skills, basic programming, SQL and/or experience in automation a plus.
- Intellectually curious and able to quickly learn new systems and processes.
- Active, passionate, Twitter user or a strong interest in social media
Qualifications
Requirements:
- BA / BS degree or equivalent local degree or experience required
- 4-5+ years of related experience with content moderation or online operations or with project and program management, preferably in a fast-paced online support environment or a role involving vendor relationship management
- Fluency in English and Pidgin is required
- Ability to work alongside technical stakeholders including Product and Engineering to define tooling requirements and understand technical and product processes
- Working hours may vary depending on business need, on-call or weekend work may be required
- Ability to travel up to 10-20% to global offices and vendor locations
Additional Preferred qualifications:
- 2+ years experience involving vendor relationships from the customer side or the creation of training, workflows and processes.
- Additional French fluency is highly preferred
- Experience with live video and/or illegal content is a huge plus
- Experience managing contractors or full time staff.
- Experience working with new product rollouts and defining launch requirements for safety or enforcement.
- Experience in the field of study and/or professional experience in promoting online safety, child safety online, and/or countering violent extremism
Interested and qualified candidates should:Click here to apply
Job Title: Senior Communications Manager
Location: Ghana (Remote)
Team: Marketing and Communications
Job Descriptions
- Twitter is looking for a public relations expert to help manage public communications for Twitter in Africa with a focus on Ghana and Nigeria.
- The ideal candidate will have strong relationships with local media and the ability to create and implement strategic PR plans that support Twitter’s business objectives.
- This role requires the ability to explain the dimensions of Twitter’s policies, product strengths and strategic vision to diverse audiences across all channels of communication.
- Twitter’s ideal candidate will be proactive, hard-working, creative, and have a love of consumer technology and Twitter.
What You’ll Do
- Develop a proactive communications strategy
- Work with the technology media to highlight product announcements and explain new features
- Support the business by communicating the value of Twitter by creating outstanding B2B campaigns
- Implement programs and campaigns, in conjunction with PR agencies and partners, that help drive user growth and engagement
- Manage incoming media inquiries and develop close relationships with key reporters / publications
- Develop and write communication plans, blog posts, statements, and Tweets
- Identify relevant speaking opportunities, manage incoming requests, and train and support speakers at public events
- Collaborate closely with the EMEA communications lead in Dublin, the global communications team in San Francisco, and other country communications teams to ensure that local initiatives are consistent with the global strategy
- Manage local PR agencies
Qualifications
Who you are:
- Minimum of ten years experience. Ideally across several verticals like B2C, B2B, Policy, Product and/or Corporate communications.
- Experience in planning and leading communications campaigns, ideally at both a PR agency and in-house
- Hands-on experience with consumer technology and/or media company
- Strong writing, editing and messaging skills
- Strong skills in collaboration, project management and strategic planning
- Existing relationships with local media. Ability to thrive in a fast-paced environment
- Flexible, amiable, a good colleague and collaborator
- Strong organizational and project management skills
- Communication skills that make working with remote colleagues efficient and effective
- Ability to work independently and proactively to develop / execute on programs and achieve measurable results
- Fluency in English. Fluency in at least one local language in West Africa region
Interested and qualified candidates should:Click here to apply
Job Title: Senior Content Partnerships Manager
Location: Ghana (Remote)
Team: Sales and Partnerships
The Position
- Twitter’s mission is to serve the public conversation, and it’s essential – for the world and for Twitter - to increase the number of people who feel comfortable participating in it. In line with our growth strategy, we’re excited to announce that we are now actively filling for roles in Ghana. Our teams must be more immersed in the rich and vibrant communities that drive the conversations taking place every day across Africa, and we can only do this by engaging local teams and tapping into their expertise and exceptional talent.
- Twitter’s Content Partnerships team is looking for a driven, creative, self sufficient and resourceful Senior Partner Manager to join us in Building and leading our strategies and best practices for content in Africa that will help bring the best content to Twitter across News, Sports and Entertainment with a focus on the Nigerian market.
- Your task: nurture relationships, expand Twitter’s footprint and influence with key media organizations at senior levels across content, marketing, editorial, social and business development. You should have a strong vision for the broad potential of the digital content industry while being focused on scalable impact and immediate opportunities that result in value and growth for Twitter.
What You Will Do
- Sign and lead all relationships with Africa content partners, including networks, publishers, producers, music ventures, studios and OTTs with a focus on Nigeria
- Drive innovative media solutions across both major events and daily content that deliver reach and incremental revenue to partners and brings the best content to Twitter
- Collaborate with Business Development and marketing to negotiate innovative content distribution deals, on and off platform
- Champion Twitter partners internally, providing feedback on product and business processes
- Develop cross-platform sponsorship packages for advertisers with Twitter’s partners to drive Partner content monetization
- Collaborate with Communications to amplify twitter initiatives in the region
- Represent Twitter at Industry Events
- Work cross-functionally with other teams to maximize partners’ relationship with Twitter (e.g. Business Development, Legal, Curation, Product , Partnership Solutions, Communications, Marketing, etc.)
Qualifications
- BS or BA / MBA Preferred
- 9-12 years of client facing experience in media, content, Business Development and/or sales partnerships with a focus on Nigeria
- Experience working with the Broadcasters, publishers or OTT across News, Sports or Entertainment verticals
- Ability to establish C level relationships and also clearly communicate complex concepts and processes to partners at all levels of management
- Concrete record of partner management
- Familiarity with Twitter's products
- Demonstrated success working with cross-functional teams (product, engineering, legal, marketing, communications, finance, sales, etc.)
- Knowledge of mobile and internet products and technologies
- Creative, innovative thinker who is also operationally rigorous and detail-oriented
Interested and qualified candidates should:Click here to apply
Job Title: Curation Lead – Editorial Curation
Location: Ghana (Remote)
Team: Product
The Position
Who we are?
- Our Curation team is on a mission to better facilitate this through the curation of the best, most relevant, and timely content that reaches, engages and delights one of the largest daily audiences in the world.
- Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.
Who you are?
- Twitter is looking for a passionate people manager to take on the role of Curation Lead for Nigeria. This person will manage a team that is focused on quickly, accurately and impartially summarising complex conversations that are unfolding in real-time on Twitter and important to users in Nigeria.
- The Lead for Nigeria will be responsible for overseeing the management of the team and driving key projects to ensure the team delivers on its goals and strategy.
- This role is located in Accra, Ghana and focused on Nigeria. You may need to work weekends.
- The ideal candidate will have experience in people and project management in journalism, content moderation or a similar industry. They will have a passion for growing and developing an ambitious, mission-driven group of individuals.
- The ideal candidate for this role should have a deep, non-partisan, understanding of Nigerian news and politics. They should feel comfortable fact-checking content related to politics, social justice, medical science or local news.
- They must be able to display an expert knowledge of media law and a strong understanding of Twitter’s role in the world as well as general knowledge across News, Sports and Entertainment verticals.
- While this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.
Success in this role is measured by:
- Implementing Editorial Curation’s strategy for success on a market level
- Driving Curation’s involvement in cross-functional projects related to company priorities
- Building a positive, proactive and inclusive team culture that makes all Tweeps feel like their contribution matters
- Selecting, training and managing a team of Curators of varying levels of experience
- Ensuring the team has a well-rounded and diverse set of skills and knowledge
Responsibilities
- Providing easy-to-understand, constructive feedback to help team and individual development
- Planning and optimizing the team’s schedules and working patterns
- Preparing at least six months in advance for major upcoming global events
- Identify new processes, tools and workflows to improve the effectiveness of team performance
Qualifications
- BA / BSc degree or equivalent experience
- Written and verbal fluency in English; other west African languages are a plus
- Excellent written communication skills
- 6-8+ years of experience working at management level in journalism, content moderation or similar
- Excellent understanding of the Nigerian political system
- Extensive experience of using Twitter, preferably as a tool in reporting
- Experience with news gathering tools like Tweetdeck, Dataminr for News, etc preferred but not required.
A few other things we value:
- Challenge - We work with Twitter's product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive as a curator.
- Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
- Work-Life Balance - We work hard, but we believe with hard work should come balance.
Interested and qualified candidates should:Click here to apply
Job Title: Staff Designer - Global Participation
Location: Ghana (Remote)
Team: Product and Design
The Position
- Twitter is looking for a highly entrepreneurial Staff Designer to help establish a bespoke product strategy for Twitter in Africa and execute against it with support from a dedicated local team. Ghana and Nigeria will be the first countries in Africa in which we pilot this new approach of building an in-market team to locally tailor our global product to the needs of a specific region.
Twitter’s Discovery and Connection Team:
- The Discovery and Connection Team (D&C) supports people at the beginning part of their journey with Twitter. New and returning people visit Twitter for fresh and timely content and stay when they connect with a community and/or passion. Our charter is to craft a sense of belonging for everyone on Twitter by helping them connect with people, interests and passions. For Global Participation, belonging takes on new meaning as we aspire to tailor the full Twitter experience for new markets.
- The Design and Research organization works with a set of 8 principles in mind. It’s our mission to uphold these principles and have them reflected in the experiences Twitter design and build.
- Stand for people: From helping people stay informed to engaging in the public conversation to growing their businesses, always advocate for what is best for the people Twitter serves.
- Live in culture: Be immersed in and inspired by culture and counterculture.
- Set standards & break records: Strive for greatness. Don’t shortchange, shortcut, or settle.
- Work out loud: Share your work and your point of view. Create generously. Be transparent.
- Real talk: Give direct, honest, timely feedback that meets people where they are—and helps them along their professional journey.
- Always be learning: Run toward what you don't know.
- Own it: Be responsible for your work, and accountable for the impact it has on other teams and those Twitter serve. Bias toward action. Be decisive. Optimize to fail quickly, and iterate.
- Soar: Bias toward action. Be decisive. Optimize to fail quickly, and iterate.
What You’ll Do
- As Staff Designer, you will help us customise the Twitter experience to best meet the needs of our customers in Africa.
- You’ll use your deep understanding of the unique ways that people use Twitter in Africa starting with Ghana and Nigeria to highlight gaps in our global product strategy and ensure that Twitter is successful and locally relevant across the region.
- You’ll work with a horizontal cross-functional team covering everything from engineering to business development and product marketing to make this happen, which will be dedicated to this work.
Who You Are
- Twitter is looking for someone who has proven success in collaborating to achieve product-market fit with consumer products in Africa with specialization in West African markets such as Ghana and Nigeria, either through a new venture or within a larger company.
- You’ll be experienced with partnering with researchers to gain local insights and translating these insights into products that people love. You have a strong, customer-centric approach to product design and have repeatedly used this to deliver past successes. You are a rare blend of product management, product design and engineering.
If this sounds like it might be you, you probably have:
- An ability to develop a deep understanding and empathy for customers whose daily life, circumstances and needs might be very different than your own.
- A strong quantitative and qualitative background to support data-informed decision-making.
- Excellent interpersonal skills which allow you to excel at collaborating with your team and connect with the customers that you’re serving.
- Demonstrated success working in a resource-constrained, highly-ambiguous environment, such as at a startup or new venture.
- A willingness to travel to spend time with your customers and our product teams around the world.
- An ability to leverage systems thinking in your approach to solving problems quickly and efficiently.
- Proficiency in understanding technical constraints and working with Engineering counterparts to find ways to take designs from concepts to production scale.
Qualifications
- Experience driving product strategy in collaboration with Product and Engineering leaders.
- Experience working in startups or on highly ambitious zero-to-one projects.
- Proficiency in at least one local language in West Africa region
- 5+ years of experience with user interfaces, interaction paradigms, and visual design patterns as well as experience with a wide variety of software engineering tools and practices.
- Experience prototyping user interfaces for Android, prototyping for iOS using Swift or Objective-C, SwiftUI or UIKit, and building with web technologies (React/JS) are all a plus.
- Strong understanding of accessibility best practices for design and software development.
- You’ve designed end to end product experiences for web and mobile applications.
- You understand software engineering best practices, including agile development, code reviews, design documentation, debugging, and troubleshooting.
- Great communication skills - you’re able to clearly articulate ideas and collaborate with designers, product managers, engineers, and researchers to drive progress.
- Growth mindset and a desire to learn, teach, and mentor.
Interested and qualified candidates should:Click here to apply
Job Title: Curation Deputy Lead (Desk Lead) - Editorial Curation
Location: Ghana (Remote)
Team: Product
Who We Are?
- Our Curation team is on a mission to better facilitate this through the curation of the best, most relevant, and timely content that reaches, engages and delights one of the largest daily audiences in the world.
- Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.
Who You Are?
- The ideal candidate will have experience of content management or editing roles in journalism, publishing, content moderation or a similar industry. They will have a passion for working in a fast-paced, real-time news environment while maintaining quality and implementing processes and policies.
- The ideal candidate for this role should have a deep, non-partisan, understanding of Nigerian news and politics. They should feel comfortable fact-checking content related to politics, social justice, medical science or local news.
- You display an expert knowledge of media law and a strong understanding of Twitter’s role in the world as well as general knowledge across News, Sports and Entertainment verticals.
- While this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.
What Will You Do?
- Twitter is looking for a highly-skilled Deputy Lead to manage daily content production across products including Twitter Moments and Trending Topics in Nigeria. This role is responsible for overseeing the output of a team focused on quickly, accurately and impartially summarising complex conversations that are unfolding in real-time on Twitter.
- This person will work as part of a global, high-performing team to provide 24/7 coverage and ensure the Curators’ work meets our high standards.
- This role is based in Accra, Ghana and focused on Nigeria. You may need to work weekends.
Success in this role is measured by:
- Delivering consistently high levels of quality assurance on curated content
- Ensuring curated content is delivered impartially and accurately
- Prioritizing the team’s work effectively under time pressure
- Overseeing all day-to-day curated content decisions and know when to escalate them
- Tracking success metrics and use data to inform and improve content decision-making
Responsibilities
- Providing easy-to-understand, constructive feedback to aid team and individual development
- Giving feedback to internal Product and Tooling teams
- Encouraging knowledge sharing to prepare the team for covering the most impactful conversations
- Working collaboratively as part of a global team that works with internal partners
- Planning at least one month in advance for major upcoming regional events
Qualifications
- BA / BSc degree or equivalent experience
- Written and verbal fluency in English and English Pidgin; other West African languages are a plus
- Excellent written communication skills
- 5+ years of experience working in journalism, publishing, content moderation or similar
- Extensive experience of using Twitter, preferably as a tool in reporting
- Excellent understanding of the Nigerian political system
- Experience with news gathering tools like Tweetdeck, Dataminr for News, etc preferred but not required.
A few other things we value:
- Challenge - We work with Twitter's product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive as a curator.
- Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
- Work-Life Balance - We work hard, but we believe with hard work should come balance.
Interested and qualified candidates should:Click here to apply
Job Title: Curator
Location: Ghana (Remote)
Team: Product
The Position
Who we are?
- Our Curation team is on a mission to better facilitate this through the curation of the best, most relevant, and timely content that reaches, engages and delights one of the largest daily audiences in the world.
- The Curation team contextualizes content related to topics of interest including misinformation, politics, breaking global news, entertainment and sports, and we’re looking for a skilled Curator to help us identify the best Tweets, photos, and videos in real-time around those topics in Nigeria.
Who you are?
- The ideal candidate for this role should have a deep, non-partisan, understanding of Nigerian news and politics. They should feel comfortable fact-checking content related to politics, medical science or local news. They must also be capable of quickly and accurately identifying the best Twitter content across multiple verticals including News, Sports and Entertainment. In addition to curation, members of this team work collaboratively and are encouraged to support curation and projects of other verticals.
- While this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.
This role is based in Accra, Ghana and focused on Nigeria. You may need to work weekends.
Core skills:
- Identifying the best Twitter content related to local news and/or global conversations
- Effective verbal and written communication. Can present to broader team on specific projects
- A basic understanding of "content quality" and the data and Curation Standards by which we might judge and measure that within a product surface
- Is able to prioritize work effectively, under deadline
- Is capable of, and receptive to, giving and receiving constructive feedback
Responsibilities
- Curate live updates around various topics and events across civic integrity, local news, misinformation, entertainment and sports for Twitter customers
- Weave together stories from sequences of Tweets
- Identify events and emerging trends on Twitter that will drive unique content experiences
- Work cross-collaboratively with teammates and internal stakeholders to create strategies for key events in West Africa time zone
Qualifications
Must haves:
- Strong real-time news judgment: Able to provide timely and accurate coverage of the most impactful conversations on the platform.
- Excellent editing skills. Can quickly identify ways to improve copy and effectively communicate changes while working with others in the team.
- Use Twitter and very familiar with the product
- Experience in online content moderation
- Excellent understanding of the Nigerian political system
- Deadline-oriented and thrives in fast-paced, changing environments
- Fluency and ability to read and write in English and Pidgin English
Nice to haves:
- An interest in Machine Learning and Human-in-the-Loop technology
- Multilingual in additional Nigerian languages like Yoruba, Igbo or Hausa
- Experience or aptitude for news gathering tools like Tweetdeck, Dataminr for News preferred but not required.
- Experience with JIRA
Interested and qualified candidates should:Click here to apply
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