Job Title: Client Management Supervisor
Location: Lagos
Detailed Description/Responsibilities
- We are looking for a pro-active Client Management Supervisor. Who is patient, knowledgeable, and friendly
- Obtain and recommend products and services to existing and potential customers.
- Recommend methods to improve call quality and customer experience.
- Identify customers’ needs and use knowledge database to recommend solutions to customer issues/concerns.
- Carry out large amounts of phone calls in accordance with policies and procedures, and escalates interested Property Owners to BDM and Supervisor
- Answer Customer questions regarding products and services.
- Document customer interactions.
- Maintain customer accounts (e.g. update contact information, document phone interactions, update special preferences).
- Tele Market all company Products and Services.
- Knowledge about the products and services and must be a Fast Learner
- Ability to multi-task in a fast-paced environment.
- 5 years experience in customer support in hospitality industry will be added advantage
- Excellent verbal and written communication in English language.
- Friendly and patient conduct
- Bachelor’s Degree from a reputable University.
Job Title: Office Administrator
Location: Lagos
Job Description
- Coordinate office activities and operations to secure efficiency and compliance with company policies
- Supervise administrative staff and divide responsibilities to ensure high performance
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Track stocks of office supplies and place orders when necessary
- Support the HR Manager in Record Controls (filling HR and Admin documents) activities.
- HND, BSc, BA in Office Administration or relevant field is preferred.
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
- Familiarity with office management procedures and basic accounting principles
- Excellent knowledge of MS Office
- Qualifications in secretarial studies will be an advantage.
Job Title: Business Development Manager
Location: Lagos
Detailed Description/Responsibilities
- We are looking for a Business Development Manager who will develop the Franchise Strategy and recruit new Franchisees who you shall win over.
- Build Relationship with all stakeholders – potential franchisees, existing franchisees and Franchising team.
- Work closely with the Property and Leasing Managers
- Regular Interstate travel
- Operate and Implement the Franchise Strategy
- Lead generation, follow up and reporting progress to Director.
- Must have experience in large-format retail franchising, either in hotel owner recruitment or management capacity.
- Great interpersonal skills – ability to work with people from different backgrounds and build relationships with multiple stakeholders. Happy to be on the ground talking with people.
- Long-term partnership mindset – focused on long-term feasibility, NOT just quick wins.
- Positive outlook, adds value to the business and the team.
- Willing and able to travel often as required.
Job Title: Training Manager
Location: Lagos
Detailed Description/Responsibilities
- Identify training needs through interaction with staff and managers
- Be a reference point when a training is needed at locations.
- Design content and exercises for training programs in different modalities
- Create or advice on how to create engaging and interactive content
- Schedule and coordinate training sessions, including participant travels and approvals
- Select and book venues and coordinate reproduction of training materials, logistics and meals.
- Deliver seminars, workshops, individual training sessions, e-learning sessions and other types of learning experiences
- Keep attendance and other required records of the training sessions delivered
- Help manage the training budget
- Conduct evaluations of delivered trainings to identify areas of improvement
- Monitor employee performance and response to training needs
- Participate in learning activities to keep updated on training contents and methodologies
- Coordinate the training agenda before a new pre-opening.
- Coordinate pre-opening training dates and logistics with the pre-opening and development Departments on
- Deliver all required contents for Operations, Client Managements, Marketing, Kitchen, Housekeeping, F and B for pre-opening training at new locations
- Foster and encourage team work and bonding among location team members.
- Review training evaluations and support staff for continual improvement.
- 5 years experience in designing and delivering training.
- Experience with using different training methodologies and tools.
- Effective communication, presentation and public speaking skills.
- Ability to navigate among diverse tasks.
- Leadership.
- Ability to manage time and responsibilities.
- Customer Service.
- Proper record management.
- Creativity with Focus on solutions.
- Knowledge of Microsoft Word, Excel and PowerPoint.
- Knowledge of English Language (written and oral).
Job Title: Brand Director
Location: Lagos
Roles and Responsibilities
- To carry out brand strategy planning and brand system building according to the group strategy, and take full charge of brand planning, design, promotion and management of the group.
- Make accurate brand judgment according to the group’s development strategy plan, formulate of the group’s long-term plan, medium-term plan and annual brand plan, and be responsible for the implementation of all the plans
- Formulate annual promotion strategy, resource allocation and implementation plan, channel advertising project management and expense monitoring. Establish effective analysis and evaluation system to ensure brand building and promotion effect;
- Conduct market research to analyse the impact of brand activities of peers or competitors on the company
- Establish and maintain the mainstream media resources of the industry, and effectively use all kinds.
- MBA/MSc in Marketing and Brand Communications from recognized University
- 7 years of brand management experience, with at least 2 years as a director
- Membership of Institute of Brand Management will be additional advantage.
- Familiar with PR media brand promotion and operation, excellent brand strategy ability and integrated communication skills;
- Strong brand awareness, excellent proposal ability and communication skills, experience in large-scale relevant planning practices and successful brand planning cases;
- Have a sensitive sense of the market and strong ability to collect information, and can independently operate brand marketing work.
- Preferred with having working experience in large franchising and management hotel group, tourism services companies, Estate Management companies or brand management companies.
Job Title: Operations Manager
Location: Lagos
Detailed Description/Responsibilities
- Operation Manger should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manager / Cluster General Manager and to help formulate solutions.
- The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
- Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Any other duties assigned.
- A University degree from a reputable University in Hospitality or Real Estate Management.
- Computer Literate, MS office. Experience in Property Management Software’s, Revenue Management Systems desired.
- 4 years’ work experience in a 3 to 5 Star Hotel as a General Manager, Operations Manager or Hotel Manager.
Job Title: Business Development Director
Location: Lagos
Detailed Description/Responsibilities
- We are looking for an enthusiastic Business Development Director. You will breathe life into our company’s marketing strategies and strengthen our market position.
- Take responsibility for annual marketing plan, strategy, and team.
- Utilize a reporting system to communicate with subordinates regarding progress towards goals and new initiatives.
- Make sure that the marketing department takes advantage of existing resources within the company.
- Work closely with the sales department to align sales and marketing strategies.
- Justify marketing expenditures and advocate for necessary items to be included in the budget.
- Oversee communications to ensure that marketing messages reflect the company message and do not contain offensive content.
- Work with vendors for large partnerships and contracts.
- Analyse niche markets and new ideas that will increase profitability.
- Think of ways that marketing can contribute to the vision of the organization.
- Develop relationships with clients, government officials and stakeholders.
- 10-year (s) experience working as a Marketer in Real Estate or Hospitality Franchising Business and up to 3 years as a Director in a reputable organisation.
- MBA/MSc in Business Administration or Marketing
- Excellent leadership and communication skills.
- Solid knowledge of market research and analytic tools.
- Ability to foresee new trends in the marketplace.
- Ability to implement raw concepts from the inception stage to completion.
- Excellent verbal and written communication in English language.
Job Title: Architectural Designer
Location: Lagos
Detailed Description/Responsibilities
- Implement the use of 3d printers for modelling, 3d fabrication, and rapid prototyping.
- Work with multiple construction types and occupancies from custom clubhouses to multi-use building.
- Design and assist in leading a team in the development of new and ongoing projects from planning through construction.
- Produce Hand-draft and with CAD, detailed and finalized construction documents.
- Maintain relationship with Property Owners.
- Collect site information/measurements and researched interior finishes.
- Produce full-color renderings to illustrate projects.
- Draft plans for zoning review using AutoCAD.
- Monitor progress of projects and updated digital plans as necessary.
- Produce schematic drawings.
- Supervise project construction.
- Participate in Property Owners meetings
- Survey site measurements and specifications.
How to Apply
Interested and qualified candidates should send their Application and CV to: nnoli.nnene@yiwill.com and copy nnenennoli@gmail.com using the “Job Title” as subject of the email
Application Deadline 24th September, 2019.
0 comments:
Post a Comment