Current recruitment at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

We are recruiting to fill the positions below:

 
Job Title: Lead, Customer Service Application SME
Location: Nigeria
Job Descriptions

• The position is a key role within Nigeria that will be responsible for maintaining and supporting all Customer Service Applications, tools and utilities to support Airtel Nigeria IT Services.
• This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.

Other job expectations include:

• Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria
• Leading delivery of projects of applicable domain in Airtel Nigeria that attribute to the success of Airtel Nigeria business by collaborating with cross functional teams
• Promoting continuous improvement of processes and delivery of results within assigned domain.
• Ensuring Business Value creation through simplifying application design, simplifying customer experience and efficient deliveries
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency.
• Managing Timely Rollout of Projects:
• Ensuring appropriate Governance mechanisms for successful implementation of projects.
• Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery

Essential Requirements

• The Customer Service Application SME must have a deep understanding of the Telco IT domain as well as a broad architecture understanding for IT in a telecom environment
• The Customer Service Application SME will have a solid background in translating business demand to IT Solution design and applying multiple technical solutions to business problems
• The Customer Service Application SME will be well-versed with micro services, containers, cloud, DevOps
• The Customer Service Application SME must be a believer in Open-Source environment to develop software solutions
• MSc/Bachelor’s degree in Computer Science, Systems Analysis or a related study.
• 5-7 years of work experience on Customer Service domain’s Application design and delivery.
• Experience working in multi-vendor managed service IT operating model.
• Demonstrated experience in delivering project on relevant domain
• Experiencing in redesigning and simplifying the products, services and processes

Interested and qualified candidates should:
Click here to apply



Job Title: Lead, NOC
Location: Nigeria
Job Description/Responsibilities

• This function is responsible for monitoring of network elements, follow up on escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints

Other responsibilities of the role include:

• Manage the 24 x 7 monitoring, logging, handover and escalation of network alarms and events
• Lead the NAC team in Network Operation Delivery.
• Act as a SPOC for all NAC Operation escalation trigger.
• Ensure that all the services providers strictly follow the SLA and report any deviation
• Co-ordinate/Liaise with all the various NOC providing service to Airtel.
• Monitor progress of FTR for CAB, and problem solving activities.
• Ensures that processes for interaction between the work groups are consistent and beneficial to ensure that our processes and procedures are goal oriented such that we strive for a one touch do it right the first time process.
• Ensure customer and vendors incidents and service request are kept within contractual SLA targets.
• Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team organize and prioritize workload
• All network changes/configuration are documented and follow through
• Provide Emergency/Monthly/weekly network reports
• Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times

Skills & Knowledge

• Bachelor’s degree or HND in Engineering or any related applied science field.
• At least 10 years Networks Operational experience in GSM environment.
• Technical knowledge on Network Elements (Switching Systems, MPBN, SIGTRAN, SIP, Transmission, IN and VAS)
• Basic troubleshooting skills on Network Elements.
• Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.

Interested and qualified candidates should:
Click here to apply



Job Title: Interconnect Long – Distance Destination (ILD) Manager
Location: Nigeria
Details

• This function is expected to act for technical, business & Functional requirements in the area of Core network.
• The holder will also be involved in Network solution planning, design and implementation. He or She will also ensure availability in line with KPIs & SLA as defined target and maintain Quality N/W.
• Role will also ensure all task are performed under the preview of Standard Operational Processes and  ensure new services are launched as per Marketing requirement and are Timely Delivered

Other requirement of the role include:

• Operation & Maintenance for CS core. Testing and implementation of new solution/Service/Feature.
• Perform day to day operations & management, fix alarms and resolve incidents, prepare daily health check status and report to TL
• Ensure all Tasks are executed within defined process of TT Management, Change Management, Preventive Maintenance, Incident Management, problem Management, Software update management, Security Management, Performance Management and New Node Acceptance.
• Execution of system expansions, NCP and take corrective action when needed.
• Provide technical support and problem analysis for operations team in case of critical situations.
• Follow up the implementation of deployment plans and highlight delay and apply corrective actions.
• Follow up with the Suppliers/Vendors about any planned network changes e.g. upgrades, S/W packages etc. as well as any network problems
• Cooperate with other departments during new systems installation and acceptance tests CS Core and give the support in case of issues
• Implement all BISP related tasks and perform duties within BISP framework.
• Design and optimization of interconnections with other systems (VAS, RAN, POIs etc.)
• Detailed and effective documentation –  Statistical report preparation and analysis; provide the requirements based on the analysis.
• Scalability/ Interoperability / Marketing requirements & Performance Management
• Ensure all Vendor Network Equipment’s on the network can interoperate with one another without anomaly.
• Daily review and track network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from TL and Group Planning team
• Vendor/Partner Management – Ensure that the Vendor Customer Support and supplier vendors are engaged at all times to deliver high quality output expected first time right
• Employee Engagement – Maintain high Team Harmony and Engagement at all times with both internal and external teams and stakeholders

Skills & Knowledge include

• Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science with Detailed working Telecommunications Knowledge
• At least 6-10 years CS Core network Operations and optimization experience (MSC, MSC-S, MGW, HLR, STP);
• Knowledge of 2G, 3G and LTE technologies architecture and standards Good project management knowledge

Interested and qualified candidates should:
Click here to apply

Application Deadline 30th August, 2019.