Job Opportunities at COOPI - Cooperazione Internazionale

Cooperazione Internazionale (COOPI) is an Italian humanitarian non-governmental organization founded in Milan in 1965. COOPI aims to help the world’s poorest to improve their access to healthcare, food, and financial security, and to overcome their special vulnerability to wars, civil conflicts and natural disasters. For 50 years of long-term support and constant presence in the field, COOPI has been engaged in breaking the cycle of poverty and responding to specific emergencies in numerous sectors, including Food Security, Humanitarian Aid, Health, Socio-Economical Services, Water and Sanitation, Human Rights, Education and Training, Migrations and Sustainable Energy.

With more than 3,900 humanitarian workers employed, and an average of 180 projects per year across 25 countries throughout Africa, Latin America and the Middle East, COOPI is the biggest Italian NGO. During its 50 years of activity, COOPI has successfully completed over 1,600 projects in 63 countries, involving 55.000 local operators and ensuring direct benefits to approximately 100 Million people.

COMPLAINTS RESPONSE MECHANISM (CRM) OFFICER

COOPI IN NIGERIA
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY
The Complaints Response Mechanism (CRM) Officer will provide support to COOPI programs implemented towards IDPs in NE Nigeria (FSL, nutrition & child protection) in the management of the beneficiary and stakeholders complaints and feedback mechanisms. S/he will ensure that mechanisms are in place in all COOPI programmes to strengthen the quality and accountability of emergency response in regards to information sharing, beneficiaries’ participation, complaints and response

MAIN DUTIES / RESPONSIBILITIES
Under the direct supervision of the Project Manager, and in collaboration with the Field Coordinators, and other collaborators of the projects and of the Base, he/she will:

Ensure operationalization of established feedback/accountability mechanism.
Management of the hotline system for feedback mechanism
Reporting and referrals of cases reported through the CRM
Timely feedback to program teams in the field on complaints and concerns raised by communities on project activities.
Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
Send recommendations and practical procedures for reviewing and resolving complaints to the Project Manager
Communicate and disseminate complaints handling procedures, policies and tools as appropriate to beneficiaries, project staff and other stakeholders.
Ensure accurate recording of all the data related to the callers in the hotline data base
Address the queries of callers based on setup hotline while respecting ethical and professional standards
Analyze data and submit internal and accurate reports to the concerned programs/projects on weekly basis
Accurately refer cases promptly internally within the departments of the COOPI
Communicate complaints handling procedures, policies and tools to beneficiaries, project staff and other stakeholders
Conduct regular spot-checks of BNF awareness on the CRM procedures
Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:
Degree/Diploma in Social Sciences
Previous experience working in humanitarian projects
Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts.

-DESIRED COMPETENCIES / SKILLS:
ESSENTIAL
1-2 years CRM related work experience with an iNGO
Experience in data collection, collation, analysis, and report writing
Fluency in English
Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
Proven ability to prioritize tasks and meet deadlines
Stable, moral, reliable and robust character and a good team-player
Excellent communication skills, calm, with a good sense of humour
Proven commitment to accountability practices
Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)

PREFERRED
Good knowledge of the intervention area/s and local context
Previous humanitarian programming experience
Knowledge of the local language (Hausa)

M&E Officer

Coopi In Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY
The M&E Officer will provide support to multi-sectorial intervention towards IDPs in NE Nigeria (FSL, nutrition & child protection) in the design, planning, monitoring and evaluation of the program by managing data and facilitating program implementation at state level, under the guidance and direct supervision of the Program Manager.

The M&E Officer will be responsible for data gathering, analysis and reporting activities. S/he will assist in tracking progress of key indicators and provide timely reports to the Project Manager and Programme Manager.

MAIN DUTIES / RESPONSIBILITIES
Under the direct supervision of the Program Manager, and in collaboration with the Project Managers, Field Coordinators, and other collaborators of the projects and of the Base, he/she will:
Collect qualitative and quantitative information and program data through surveys, assessments, post distribution monitoring, and regular market monitoring
Quantify methods and identify data sources for program performance and impact indicators, in conjunction with respective program component teams.
Conducting project baseline, end line and progress surveys, ensuring appropriate sample size and sampling survey methods, data collection procedures, and data verification through periodic site visits
Facilitate training of staff, Community Mobilisers and partners in the M&E data collection tools and participate in the sensitization of beneficiaries in collaboration with program teams.
Support in collating and analysing monitoring data, as well as report on findings from monitoring activities
Ensure proper monitoring of the program, focusing on overall M&E framework of the projects
Present and analyse data based on information needs of project team and partners and support in data base management.
Analysing of data, report development and submission of  M&E reports
Provide support to improve monitoring and reporting mechanism through revised monitoring and reporting framework, through collaboration with the program team.
Review of reporting made against indicators
Drafting and sharing lessons learnt from the different project intervention for programme development and quality control
Work with program teams to ensure COOPI information on program activities is shared within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks
Collaborate with government and humanitarian partners to ensure the smooth sharing of information in consultation with the Project Manager/Field Coordinator/Program Manager
Support the program team in facilitating the process of setting up Complaint Response Mechanism at Ward/ LGA level and handling complaint/ feedback.
Provide support to the programs at LGA level and within the communities
Directly supervise data entry and data cleaning activities by the data entry clerks
Analyse and provide information regarding general context at the LGA level and explore opportunities in support of partnership, building initiatives with LGA level government and other humanitarian actors.
Assist program teams in the selection of beneficiaries as per the established procedure from the project proposal.
Assist the program team in the selection of Community Mobilisers to facilitate the process of beneficiaries’ selection.

Capacity Development
Assist the Programme Manager to provide trainings on monitoring and evaluation that include sampling, data collection, data cleaning, analysis and reporting guidelines to all program staff.
Coach data entry clerks and project officers on data cleaning

ADDITIONAL RESPONSIBILITIES
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:
Degree/Diploma in Economics, Rural Development, Development Studies, Statistics, Demography or related subject, with previous experience working in humanitarian projects

DESIRED COMPETENCIES / SKILLS:
ESSENTIAL
1-2 years M&E related work experience with an iNGO
Experience in data collection, collation, analysis, and report writing
Fluency in English
Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
Proven ability to prioritize tasks and meet deadlines
Stable, moral, reliable and robust character and a good team-player
Excellent communication skills, calm, with a good sense of humour
Proven commitment to accountability practices
Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)

PREFERRED
Good knowledge of the intervention area/s and local context
Previous humanitarian programming experience
Knowledge of the local language (Hausa)

FIELD OFFICER

COOPI IN NIGERIA
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY
The Field Officer will be responsible for the management and implementation of COOPI’s Cash and Voucher (FFP) funded projects in Yobe & Borno for Internally Displaced Persons and vulnerable Host Populations. 

MAIN DUTIES / RESPONSIBILITIES
Under the direct supervision of the Food Security Coordinator and in collaboration with the Project Manager, and other collaborators of the projects and of the Base, he/she will:

Undertake Cash and Voucher interventions at LGA level under the direction of the Food Security Coordinator
Facilitate community mobilization, meetings and trainings during community led Cash activities;
Work with traditional committees to ensure the identification and selection of the most vulnerable IDPs and host communities and provide information to ensure accountability, fairness and transparency during implementation of activities.
Work closely with community structures to follow up on implementation of conditional and unconditional cash transfers planned  activities
Support in the implementation of capacity building training for the target beneficiaries at the LGA level.
Implement detailed work plan for FSL team at LGA level activities.
Collect information and data on food security at LGA level through surveys, assessments and regular post distribution monitoring of beneficiary households
Collect information to ensure that the surveillance of the cash transfer situation in the area of implementation of the program is achieving the expected result..
Support the M&E team in analysis of beneficiary data collection through the various tools that the department uses
Participate in the registration and distribution of beneficiary ID cards and / vouchers,
Support the preparation of documentation required for the implementation of field activities
Mobilization and awareness raising about the organization, program objectives and activities to local authorities and the population, and act as a link between the organization and the beneficiaries (at LGA level)
Contribute to the development of project community mobilisation strategies for targeting and registration of beneficiaries
Implement sensitisation activities for targeted communities about Cash Transfer and strengthening livelihood restoration activities with support from SEMA, Extension workers, Community Volunteers, traditional leaders and other key stakeholders in feasible livelihood restoration activities at LGA level.
Support in the verification of the beneficiaries to ensure the identification and selection of the most vulnerable population is verified before Cash transfer is made.
Support the Supervisor in ensuring that targeting of beneficiaries to receive cash transfers is carried out in a transparent way and with active participation of women and minority members of communities.
Facilitate good working relationship between government workers and target beneficiaries.
Support the Supervisor to ensure that beneficiaries’ access to the  provider guarantees protection and gender sensitivity in the field key activities

ADDITIONAL RESPONSIBILITIES
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:
Degree/Diploma in Business management, Development Studies, Accounting, Social Sciences, Sociology etc

DESIRED COMPETENCIES / SKILLS:
ESSENTIAL
Professional, good organizational capacity, good human relationships, motivated, open, creative, mature, responsible, flexible and, culturally sensitive
1 year relevant work experience
Experience in the Cash Transfers and social approach
Microsoft Office Skills (Outlook, Excel, Power Point, Word)
Willing and able to be based and travel regularly within remote areas, where services are limited.
Fluency in Hausa and English
Good team spirit

PREFERRED
Previous experience with FSL, Cash  programming
Good knowledge of the intervention area/s and local economy
Previous experience with INGO/NGO
Previous humanitarian programming experience

NUTRITION & HYGIENE PROMOTER ASSISTANTS

COOPI IN NIGERIA
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.

SCOPE OF THE VACANCY
The Nutrition & Hygiene Promoter Assistants will be responsible for planning and implementation of nutrition and hygiene education activities in COOPI’s food security and nutrition operation area in Yobe and Borno states focusing on IDPs and vulnerable host communities. They will ensure comprehensive mobilisation of the community for nutrition screening of children under five, forming and monitoring care support groups, IYCF training. 

MAIN DUTIES / RESPONSIBILITIES
Under the direct supervision of the Nutrition Officer and in collaboration with the Project Managers, Field Coordinators, and other collaborators of the projects and of the Base, they will:

Perform screening of the nutritional status of children under five in their designated locations and refer SAM cases to health/CMAM centres
Coordinate and collaborate with community mobilisers’ team leaders and lead mothers of care groups in implementing follow-up of referred SAM cases
Follow up with the new admission of malnourished children
Ensure liaison with existing community structures, (groups and individuals, women groups, religious leaders where possible.
Collect and track weekly data at community level, including the results of MUAC screening during house-to-house visits, in accordance with COOPI standard nutrition statistical reporting forms
Submit weekly nutrition and health report to the Nutrition Officer for onward sharing with the  Monitoring & Evaluation Officer
Carry out the day-to-day Hygiene Promotion activities
Provide training on nutrition (IYCF) and hygiene practices
Distribution of hygiene items
Follow referrals of all severely malnourished children to the stabilization center
Keep defaulter tracing for malnourished children
Report any problems in a timely manner to the Nutrition Officer or the Monitoring & Evaluation Officer
Participate in the field work of the nutrition survey (impact assessment)
Conducting cooking demonstrations

ADDITIONAL RESPONSIBILITIES
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.

PROFILE OF THE CANDIDATE (EDUCATION, TRAINING, COMPETENCES, SKILLS)
MINIMUM REQUIREMENTS:
Nutrition and Health qualifications (Diploma/degree)
Share the humanitarian mission of the organization
Good communication skills
Ability to communicate with vulnerable populations
Proven experience in related field
Demonstrated ability to work both independently and as part of a team
Accuracy and promptness in performing duties
English writing and speaking skill preferred

DESIRED COMPETENCIES / SKILLS:
ESSENTIAL
Professional, motivated, open, creative, mature, responsible, flexible and culturally sensitive

PREFERRED
Previous experience in similar roles in a humanitarian set up
Good knowledge of the intervention area/s and local context
Knowledge of the local language (Hausa/Kanuri)

TO APPLY
E-mail applications inclusive of:

CV (max 3 pages)
Cover Letter (max 1 page)
Minimum three qualified reference contacts
Application should be submitted  specifying the job title and location in the e-mail subject:

Please note that any late application or incomplete submission will not be considered and thus will be disregarded immediately. Only shortlisted applicants will be contacted.

DUE DATE: 10 July, 2017