Vacancy at Standard Chartered Bank Nigeria

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.

We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentives our employees to live our values every day.

SENIOR RELATIONSHIP MANAGER, PRIORITY

Job ID: 549737
Location: Port Harcourt
Job Function: Retail Banking

Regular/Temporary: Permanent
Full/Part Time: Full time

KEY RESPONSIBILITIES
Lower number of high-value clients in portfolio compared to Senior Priority Banker
All other mandates similar to Senior Priority Banker
Advise Personal Clients approaching Bank with complex inv. needs
Lower number of high-value clients in portfolio compared to Senior Priority Banker
All other mandates similar to Senior Priority Banker

Engaging and deepening activities:
Methodically engage (remote):
Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed next best conversation
Needs /anchor products:
Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Meet & deep sell (remote & in person):
Meet in person to meet advisory needs(once a month/quarter):
Connect client with spe...ts
Set up products
Conduct/connect for periodic KYC
Conduct fulfillment & activate
Needs /anchor products:
Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Service (remote):
Refer most servicing activities to Client Service Managers
Needs /anchor products:
As needed by clients

Acquiring on referrals:
Connect & prepare (remote):
Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
Explain proposition & requirements in full
Needs/anchor products:
PL, CASA, CC, Wealth Products
Meet, deep sell & train (in person):

As above
Meet, listen and determine further needs:

Set up anchor products & initiate cross-sell
Conduct/connect for KYC
Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
Conduct fulfillment & activate
Needs /anchor products:
As above
Key Relationships (Internal)

Source of Leads
Priority Wealth Spe...t
Priority Client Service Manager
Priority Senior RM
Priority Mortgage Spe...t
KYC
Sales force generated - limited
Analytics
Member-Get-Member (client referrals)
Other referrals from ecosystem
Clients assigned to RM - NTB & NTS
Associated Clients Journey:

Acquiring from individual client referrals
Actively engaging during the first 3 months (with NTB/ NTS – early engagement) – uncover client life cycle needs
Proactively reaching out to client for advice discussions (incl. providing clients access to Spe...ts); to enable in retaining clients at risk of attrition
Proactively engaging with “Hidden Priority” & unqualified clients
Migrating to Private Banking
Delivering on transactions, service requests, Mobile/Web training
Updating KYC and CDD/AML
Managing clients credit situation
Managing Newly Affluent
Skill Requirements
Product Broadening:

Enhanced multi-product Priority knowledge
Market and competition knowledge
Client engagement
Needs-based relationship deepening skills
Presentation and soft skills tailored to engaging Affluent Clients
Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions
Branch Banking risks & Processes
Journey Completion:

Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Ability to match solutions to client needs
Understanding of Priority KYC principles
Dimensions
In/Outbound ETB Advice & Sales:

Client deepening and retention
Portfolio of “high-value” Priority Clients besides other clients
Engage Priority & hidden affluent in advisory conversations with analytics support and collaboration with Wealth Spe...ts
Meet clients when required (i.e. once a month)
Prepare and educate clients to interacting via Mobile/Web, Client Centre
Covers for members of Priority Team when they are not available (team)
NTB Referrals from Clients:

Acquire and activate new clients referred from ETB clients.

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