Operations Manager at Willco Property Management

Willco Property Management™ is a client-centric property servicing company that provides a broad range of cost effective management solutions to a variety of clients. By applying the international knowledge and experience within our team, and the depth of our local understanding, we are able to demonstrate a value proposition worth many times the cost of the service that we provide. We maintain a rich portfolio of commercial, residential and retail clients with several hundred square meters of real estate under management.

OPERATIONS MANAGER

JOB DESCRIPTION
Coordinate, manage and monitor the workings of various departments in the organization.
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.

Monitor adherence to rules, regulations and procedures
Manage and direct operations team to achieve business targets.
Assist in developing or updating standard operating procedures for all business operational activities.
Build strong relationship by addressing customer issues and complaints in a timely manner
Ability to challenge and debate issues of importance to the organization
Coordinate and monitor the work of various departments, ensure quality of projects and maintenance.
Manage quality and quantity of employee productivity.
Manage maintenance of equipment and machinery. Provide technical support where necessary.
Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Effectively manage the financial viability of the contract to ensure that budget and margin expectations are met.
To meet at all times, the contractual obligations and target SLA’s set by both the client and internal management.
Develop on a continuous basis the client relationship to ensure differentiation and innovation in order to expand the scope of services and gain long term contractual lock-in from the client.
Monitor, manage and improve the efficiency of support services such as Help Desk, Project/Site Supervision, Facilitate coordination and communication between support functions.

REQUIREMENTS
Minimum education qualification - A First Degree, and Post Graduate degree in Business Administration, Management, Industrial Engineering. Certain schools offer bachelor's and Master's degrees in Operations Management.

KEY COMPETENCIES:
Indepth experience in Facility Management
Excellent written,verbal and interpersonal communication skills
Proven experience in project and contract management
Critical thinking and problem solving skills
Task management- Excellent organisational planning and time management skills
Conflict Management
Understanding budget control
Team management skills
Negotiating and delegating skills
People Management skills
Stress tolerance
Good IT skill

TO APPLY
Applicants should send their CV's to: adaobi@willcoonline.com with the job title as the subject of the email.

DUE DATE: 2 June, 2017