Career Opportunities at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

DATA SERVICES SUPPORT ENGINEER

JOB DESCRIPTION
To manage the implementation and support of MTNN network integration of Customer Edge/Core devices in the ADSL, WiFi, WiMAX, GPRS and Enterprise Data Network.

Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
Analyze and provide information on bandwidth usage, user application/experience and critical upgrades on the Mobile/Fixed Data Network.
Monitor adherence to processes and procedures to ensure conformance to best practices, thereby identifying opportunities for improvements.
Coordinate the implementation of Mobile/Fixed Data Network planning functions to achieve the quality and key performance indicators (KPIs), as well as marketing and sales targets defined by the business
Coordinate vendor-related emergency maintenance on Mobile/Fixed Data Network.
Oversee constant tracking, monitoring and resolving of faults on the Mobile/Fixed Data Network.
Oversee proper implementation of change requests and planned work.
Manage network performance, bandwidth usage and configuration, ensuring conformance with set KPIs.
Understand the telecommunication industry local trends and developments, thereby assessing the impact on MTN’s current and future business.
Monitor performance statistics and generate weekly reports, providing monthly and quarterly progress updates on Mobile/Fixed Data projects.
Supervise and ensure deliverables of Network Implementation and Network Operations are met as it relates to Mobile/Fixed Data projects.
Supervise and work effectively with Vendor and Network Planning teams to deliver effectively on all internal/external stakeholder projects.
Coordinate all Mobile/Fixed Data projects with Vendor Teams
Manage and direct the objectives and work schedules of projects for the various Planning Units (IP, VAS, Transmission, Core and Fixed)
Manage Mobile/Fixed Data projects in conformance with business plan and headquarters driven strategy
Interface with other departments in NWG Planning (IP, VAS, Transmission, Core and Fixed) and CPG to monitor and supervise every stage of the Mobile/Fixed Data project implementation
Provide weekly, monthly and quarterly reports (to the Data Services Manager) on Mobile/Fixed Data projects

JOB CONDITION   
Normal MTNN working conditions
May be required to work extended hours
Open Plan Office

Experience & Training
Fluent in English
First degree in Electrical/ Electronics or Computer Engineering
UNIX Certification
Cisco/ Juniper certification desired Training
Advanced MPBN Training
Advanced GGSN/SGSN Training
Advanced UNIX Training
Mobile/Fixed Data Network Vendor-related Courses (BRAS, SAPC, PCrF, MSP, Radius, AAA)

CUSTOMER KNOWLEDGE ANALYST

JOB DESCRIPTION
To assist in collecting, evaluating, and preparing research and/or other complex statistical data, narrative reports/presentations and recommendations, to have a better understanding of the customers’ needs
Interface with financial analysts and business units to understand their data requirements and reporting needs
Liaise with product management managers to understand the data needed to support and monitor product performance
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data.
Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making.
Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
Perform Customer Lifecycle Management data analysis and requests.
Maintain computerized collection and track relevant data and appropriate records of research methods and results.
Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Provide support to campaign segmentation analyst as required.

JOB CONDITION:
Normal MTNN working conditions
May be required to work extended hours

EXPERIENCE & TRAINING   
B.Sc. in Statistics, Mathematics, Computer Science, Engineering or any of the other numerate Sciences/ Social Sciences
4 years’ experience comprising:
Experience and working knowledge of data mining/ analysis using statistical analytical system( SAS), problem solving and reporting/presentation
Experience in the telecommunications industry is desirable

DUE DATE: 25th May, 2017.

TO APPLY
Click on Job Title below:

DATA SERVICES SUPPORT ENGINEER
CUSTOMER KNOWLEDGE ANALYST

DUE DATE: 18 May, 2017