MTN Nigeria - The leader in telecommunications in Nigeria, and a part of
a diverse community in Africa and the Middle East, our brand is
instantly recognisable. It is through our compelling brand that we are
able to attract the right talents who we carefully nurture by
continuously improving our employment offerings even beyond reward and
recognition.
DATA SERVICES SUPPORT ENGINEER
JOB DESCRIPTION
To
manage the implementation and support of MTNN network integration of
Customer Edge/Core devices in the ADSL, WiFi, WiMAX, GPRS and Enterprise
Data Network.
Extract value from what we already have by focusing on
optimizing processes within the Unit/Department in line with the value
creation philosophy. This includes individual contributions and
recommendations to improve existing business project/initiative.
Drive
Innovation by identifying and taking advantage of new business
opportunities, e.g., by stimulating and encouraging new business
opportunities, launch of products, product/process innovation, business
model innovation etc.
Maintain leadership in the ICT/Digital industry
by partnering with MTNN’s Partners to improve their processes which in
turn will improve the efficiency of MTNN’s operations.
Enhance/expand
MTN’s role in the larger national macro environment by participating in
CSR projects and/or NGO’s, involvement in recognized professional
institutions, participating in think-tank activities etc.
Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
Analyze
and provide information on bandwidth usage, user application/experience
and critical upgrades on the Mobile/Fixed Data Network.
Monitor
adherence to processes and procedures to ensure conformance to best
practices, thereby identifying opportunities for improvements.
Coordinate
the implementation of Mobile/Fixed Data Network planning functions to
achieve the quality and key performance indicators (KPIs), as well as
marketing and sales targets defined by the business
Coordinate vendor-related emergency maintenance on Mobile/Fixed Data Network.
Oversee constant tracking, monitoring and resolving of faults on the Mobile/Fixed Data Network.
Oversee proper implementation of change requests and planned work.
Manage network performance, bandwidth usage and configuration, ensuring conformance with set KPIs.
Understand
the telecommunication industry local trends and developments, thereby
assessing the impact on MTN’s current and future business.
Monitor
performance statistics and generate weekly reports, providing monthly
and quarterly progress updates on Mobile/Fixed Data projects.
Supervise
and ensure deliverables of Network Implementation and Network
Operations are met as it relates to Mobile/Fixed Data projects.
Supervise
and work effectively with Vendor and Network Planning teams to deliver
effectively on all internal/external stakeholder projects.
Coordinate all Mobile/Fixed Data projects with Vendor Teams
Manage
and direct the objectives and work schedules of projects for the
various Planning Units (IP, VAS, Transmission, Core and Fixed)
Manage Mobile/Fixed Data projects in conformance with business plan and headquarters driven strategy
Interface
with other departments in NWG Planning (IP, VAS, Transmission, Core and
Fixed) and CPG to monitor and supervise every stage of the Mobile/Fixed
Data project implementation
Provide weekly, monthly and quarterly reports (to the Data Services Manager) on Mobile/Fixed Data projects
JOB CONDITION
Normal MTNN working conditions
May be required to work extended hours
Open Plan Office
Experience & Training
Fluent in English
First degree in Electrical/ Electronics or Computer Engineering
UNIX Certification
Cisco/ Juniper certification desired Training
Advanced MPBN Training
Advanced GGSN/SGSN Training
Advanced UNIX Training
Mobile/Fixed Data Network Vendor-related Courses (BRAS, SAPC, PCrF, MSP, Radius, AAA)
CUSTOMER KNOWLEDGE ANALYST
JOB DESCRIPTION
To
assist in collecting, evaluating, and preparing research and/or other
complex statistical data, narrative reports/presentations and
recommendations, to have a better understanding of the customers’ needs
Interface with financial analysts and business units to understand their data requirements and reporting needs
Liaise with product management managers to understand the data needed to support and monitor product performance
Contribute
and participate in campaign idea generation meetings and cross
functional Customer Lifecycle Management meeting as required
Develop
and utilize data collection instruments and methods for the evaluation
and quality control of research or operational data.
Collect,
analyze, interpret, and summarize data in preparation for generation of
statistical and analytical reports and provide intelligence that
supports decision-making.
Coordinate data requests with respect to
pre and post return on investment data extraction, data sample for
analytics, and other ad-hoc requirements.
Perform Customer Lifecycle Management data analysis and requests.
Maintain computerized collection and track relevant data and appropriate records of research methods and results.
Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
Extract
qualifying data, based on defined campaigns and according to the
approved campaign road map as well as manage and update engine room
tools.
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Provide support to campaign segmentation analyst as required.
JOB CONDITION:
Normal MTNN working conditions
May be required to work extended hours
EXPERIENCE & TRAINING
B.Sc. in Statistics, Mathematics, Computer Science, Engineering or any of the other numerate Sciences/ Social Sciences
4 years’ experience comprising:
Experience
and working knowledge of data mining/ analysis using statistical
analytical system( SAS), problem solving and reporting/presentation
Experience in the telecommunications industry is desirable
DUE DATE: 25th May, 2017.
TO APPLY
Click on Job Title below:
DATA SERVICES SUPPORT ENGINEER
CUSTOMER KNOWLEDGE ANALYST
DUE DATE: 18 May, 2017
Career Opportunities at MTN Nigeria
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