Job Vacancies at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

HEAD SERVICE SUPPORT

South  Application Link

Lagos Mainland Application Link
Lagos Island  Application Link

Location: Rivers , Lagos
Job Sector: Banking

PURPOSE OF JOB
Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure.
Maintain a high level of integrity and ethical standards.

KEY RESPONSIBILITIES/ACCOUNTABILITIES
Customer Service:
Ensure that communication with customers is of a consistently high standard.
Ensure that telephones are answered and calls returned promptly.
Ensure that all customer queries are resolved within laid-down time frames to the satisfaction of the customer.
Initiate root cause analysis workshops to prevent recurring queries/problems.
Facilitate good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service.

Risk Management:
Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
Monitor internal controls to ensure their adequacy and effectiveness.
Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
Promote staff awareness of fraud through regular workshops.
Prepare detailed correspondence to Internal Audit when a special investigation is required.
Prepare detailed correspondence to Loss Control Head Office when reporting losses, and attend to all Loss Control Queries regarding losses.
Circulate Internal Audit reports and disciplinary procedures.
Attend to all routine control issues
Prepare detailed correspondence to Internal Audit when a special investigation is required.
Prepare detailed correspondence to Ops Integrity and Head Office when reporting losses.
Attend to all Ops Integrity queries pertaining to losses.

Safety and Security:
Ensure that staff is fully conversant with branch opening and closing procedures as well as security measures during banking hours.
Ensure that security procedures/measures are adhered to.
Control the security guards according to laid down procedure.
Control testing of alarms and panic buttons.
Control and authorise changes to PINs of security equipment.
Ensure emergency drills and procedures are carried out.
Monitor the general physical security of the branch and liaise with Premises (Facility Management Unit), in need.
Control levels of authority for branch.
Monitor staff profiles.

Fraud Control:
Control fraud investigation returns.
Ensure staff awareness in terms of fraud.
Asset custodianship
Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
Ensure locking away procedures are carried out.
Sign the Locking Away Record daily.
Control, scrutinise and authorise all changes to the Key Register / Schedule
Ensure that duplicate keys are controlled and maintained according to laid-down policy.
Control the reserve and current stocks of blank forms.
Ensure that procedures regarding the control and movement of cash are adhered to.
Control cash limits for branch.

People Management:
Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
Control all issues relating to casual and temporary staff, including staff returns, warnings, disciplinary, etc.
Assist with the appointment of staff when required.
Attend to Letters of Understanding and Undertaking for all staff members. (Form 00030177).
Identify and address staff training/development needs.
Ensure that staff are fully trained (permanent and casual) and coached with regard to routine compliance and loss control.
Ensure Duty of Care tests are undertaken by staff concerned.
Ensure that “Duty of Care” requirements are adhered to.
Manage workflow in the department and ensure that service standards/turn-around times are adhered to.
Attend to staff administration, including Personnel Record Updates with HR.
Control and scrutinise the Staff Attendance Register. (Form 00013631).
Conduct regular staff performance discussions, interim and annual appraisals.
Attend to leave, training and Saturday schedules for own department.
Conduct regular staff meetings and team building exercises, as required.
Control the branch cleaning staff.
Ensure all relevant communications that affect branches are re-emphasised to branch staff

Operations and Administration:
Ensure that recoveries are made in respect of copy statements, transfers, certificates of balance etc.
Control Levels of Authority.
Monitor revenue and expenditure and ensure that controllable costs are within budget.
Release / Authorise inter-account transfers for own department.
Monitor volumes of inter-account transfers and discuss with Branch Manager if assistance is required.
Counter-sign cheques within level of authority.
Spot check vouchers despatched to OPC.
Liase with Operations/IT regarding moving of computers, ordering new equipment etc.
Authorise account payments and stationery orders for the branch.
Control old records and forward same to Archive Unit.
Monitor and Control Utility documentation.
Ensure that periodic revenue checks are undertaken.

Routine:
Ensure that routine in respect of the following is handled according to laid-down instructions:  opening and transfer of accounts, mandates and signature cards.
Monitor Automated Teller Machines (ATMs) for uptime and general condition.
Control ATM contingency procedures.
Attend to monthly surprise checks and branch routine control checks.
Ensure that the Teller specification records are scrutinized.
Control dispatch of administration work to the OPC and BFC.
Provide input for returns to the OPC.
Monitor voucher flow in the branch and to OPC.
Attend to maintenance of e-mail facilities in the branch.
Attend to related telephone calls and customer queries.
Control of registered mail received.
Ensure that a scrutiny of all blank forms is undertaken once a month on a surprise basis by an independent nominated officer.
Attend to inward and outward mail for own area.
Supervise call-over activities in the branch

Records and Registers:
Scrutinise the following according to laid-down instructions:
The Teller Specification Books
The ATM Specification Book
Special Reserve Account - daily
Balancing of Suspense Accounts
Retained ATM cards register
Cheque book balancing records
Bank Cheque Book
Action Operations Checklist on monthly basis
IT Movement Register - Entering the Server Room
Customer Compliments & Complaints Register
Mandate File Register - Mandate Movements
The Locking Away Register daily

Reports:
Scrutinise actioning of the following reports according to laid-down instructions:
Branch Consolidated Report
Branch Operating Accounts
Bank Cheque Report
Account Closure Report
Accounts Opened Report
Accounts Reactivation Report

Keys:
Vault - grill door
Cheque book cabinet - Secondary Custodian
Vault and ATM Combination locks
Branch key

PREFERRED QUALIFICATION AND EXPERIENCE
Minimum of a First Degree
Institute of Bankers or related qualification would be an advantage.
5 Years branch banking experience, with exposure to all areas under control.
People management experience.

KNOWLEDGE/TECHNICAL SKILLS/EXPERTISE:
Institute of Bankers or related qualification would be an advantage.
Sound knowledge of bank’s laid-down policies and procedures relating to all areas under control.
Knowledge of the NDS System in relation to own area of responsibility
Knowledge and understanding of the Area sales and service strategies.
Thorough knowledge and understanding of local target market profiles.
Thorough knowledge of the products and services applicable to the local market/s.
Knowledge of the Code of Banking Practice.
Knowledge of Managing Local Market sales principles.
Knowledge of the Financial Advisory and Intermediary Services Act.
Qualifications and experience as determined by the "Fit and Proper Requirements" of the Financial Advisory and Intermediary Services Act.

COMPANY SECRETARY/LEGAL - SIPML

Job ID: 22860
Location: Lagos Island
Job Sector:  Information Technology and Services

JOB PURPOSE
Company Secretary/Legal oversees the Company’s Legal Unit and is responsible for providing legal opinions and advice in Pension Administration, Investment, Asset Management and Finance transactions.
The continuum of advice he offers on the various activities undertaken by the Company, is crucial to the smooth execution of the specialized and intricate transactions handled by the Stanbic IBTC Pension.

KEY RESPONSIBILITIES/ACCOUNTABILITIES
Oversight of Good Corporate Governance Practice:
Organizing, preparing agendas for, and taking minutes of Board Meetings and Annual General Meetings (AGMs);
Maintaining statutory books, including registers of members, directors and secretaries;
Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant company stakeholders;
Contributing to meeting discussions, as and when required, and advising members of the legal, governance, accounting and tax implications of proposed policies;
Support company board, committee and general meetings (and potentially Country and Divisional meetings) including preparation of agendas, papers, notices, drafting resolutions, committee terms of reference, minutes and maintaining actions logs, registers of mortgages and charges, maintenance of Blueprint and UBS' Legal Structure Data Base (LSDB) records

Ensuring Compliance with Legal and Other Regulatory Requirements:
Monitoring changes in relevant legislation and the regulatory environment, and taking appropriate action;
Liaising with external regulators and advisers, such as lawyers and auditors;
Taking responsibility for the health and safety of employees and managing property issues;
Developing and overseeing the systems that ensure the company complies with all applicable codes, as well as its legal and statutory requirements
Managing office space and legal issues relating to property;
Overseeing public relations issues.

Provision of Adequate Corporate Secretarial and Legal Advisory Services:
Monitor changes in relevant legislation and the regulatory environment

Internal & External Relationships:
Internal Relationships - Executive Committee of SIPML, Board Committee etc, Management commitee : ensure good corporate governance with regulations, circulars and guidelines issued by the National Pension Commission (PenCom) and other relevant Regulators and with the Company’s Internal policies
External Relationships -  PENCOM and other industry engagements, Board Evaluators

PREFERRED QUALIFICATION AND EXPERIENCE
First Degree in Law
Masters & certifications in Organisational Governance and related fields
Institute of Chartered Secretaries and Administrators (ICSA) qualification or relevant legal qualification
At least 10 years post qualification experience in Legal Services, Compliance, Risk Mgmt, & Business Support

KNOWLEDGE/TECHNICAL SKILLS/EXPERTISE:
Financial Industry Regulatory Framework - Seasoned insight into and understanding of the various laws and regulations regulating the financial services industry.
Legal Administration - Advanced understanding of the laws and legal principles governing the administration and contractual obligations of the organisation.
Legal Advisory and Interpretation -  Ability to advise on the development of policies and strategies on legislative matters through legislative analysis and interpretation.
Corporate Legal Services Management - Applies knowledge and understanding the role and functions of corporate legal services within the context of the local legislative and industry regulatory framework.
Legal Records and Related Systems - Efficient and systematic control of the creation, receipt, maintenance, use and disposal of legal records, in order to support the organisation operations.Legal Records and Related Systems
Contract Management -  The ability to manage contractual obligations in order to deliver the objectives required in the contract.

CLICK HERE TO APPLY

DUE DATE: 24 April, 2017