Job Vacancy at e.Stream Networks Limited

e.Stream is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.

PRODUCT DEVELOPMENT MANAGER

JOB DESCRIPTION
JOB PURPOSE:

Product Development Manager is responsible for managing and coordinating product development projects. The incumbent is expected to evaluate and resolve technical feasibility, design optimization, user testing and production issues.

Duties and Responsibilities
Strategic Insight and Integration:
Proactively assesses the customer needs by finding out what information, products or services the customer requires for the purpose of formulating a business case and delivering an effective variety of services to help the customer exceed their business objectives.
Coordinate the design and development of products that matches customer requirement
Technical / Analysis and Problem Solving:

Coordinate all activities surrounding the implementation of a service solution from requirements gathering, design and architecture, development, testing, documentation and delivery.
Responsible for coordinating the design and development of customer service request with a view of designing a comprehensive and cost effective solutions that meets client's needs.
Develop and produce service design output for review and evaluation.
Ensure timeline for projects are taken into consideration in the schedule change during design.
Leadership:

Provide overall leadership for the department and promote discretional behaviours among employees
Create and drive a vision for the department in line with corporate goals
Responsible for the overall performance of the department.
Lead and motivate team members – encouraging them to deliver quality results
Interpersonal, Relationship Management & Collaboration:

Liaise with 3rd party vendors to deliver projects
Promote internal customer service and track timelines of TATs for internal deliverables
Provide coaching and mentoring for employees in the department.
Communication:

Deliver periodic and regular reports to management on product development activities, challenges and results
Share/communicate departmental goals, expectations, performance standards and results with employees
Provide regular important update to employees
Seek and provide useful feedback to employees
Generate and submit periodic report on departmental issues to management for informed decision making
Customer Focus:

Identify customer needs and align same with product design initiatives
Provide platforms to receive customers feedback
Ensure prompt resolution of customers complaint
Financial Management:

Develop and track performance of annual budget for the department

REQUIREMENTS
EDUCATION & WORK EXPERIENCE:
Bachelor's Degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
Minimum of 7 years work experience in a relevant role.
Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
Affiliation with relevant professional bodies

COMPETENCY, SKILLS & CERTIFICATIONS:
Certification in CCNP, ITIL
Product Development
Innovation Management
Project Management Certifications (PMP, Prince 2, etc.)
ISP Network Design
RF Technology Skills
Leadership
Customer Service
Market Research
Relationship & People Management
KPIs
Successful delivery of approved expansion projects within the time and budgets constraints

TO APPLY
Applicants should email their CV's to: careers@estreamnetworks.net

DUE DATE: 24 March, 2017