Jobs at Nigeria Inter-Bank Settlement System (NIBSS)

Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.

SERVICE SUPPORT OFFICER

Department: Support Services
Division: Technology & Operations
Reports to: Head, Support Services

DUTIES AND KEY RESPONSIBILITIES
Identify and handle customer enquiries completely and accurately.
Resolve customer complaints and problems to the satisfaction of the customer
Use customer service skills to optimize the opportunity of each customer contact
Educate customers about NIBSS products and services and direct them towards available resources for self-help
Complete necessary documentation to manage customer complaints, issues and subsequent solutions
Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Follow up on all escalated issues until a logical conclusion is reached
Schedule, assign or act on any required customer follow up in accordance with department guidelines.
Use technology tools as directed and within established guidelines
Enter customer data and other relevant information into Support Centre database or other data repository, as required.
Suggest process improvements and participate in initiatives for increased effectiveness.
Maintain confidentiality of the organization's customer data.
Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.

COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following:
Knowledge of Service Desk Operations
Exceptional verbal and written communication skills
Ability to organize and communicate information clearly
Problem-solving and analytical skills
Positive, professional, customer-oriented attitude
Customer contact work or relevant service industry experience
Knowledge of all NIBSS products
Enhanced Customer Knowledge Management
Professionalism in Customer Service Management

REQUIRED EXPERIENCE
0 - 2 years of relevant experience related to the Job

REQUIRED QUALIFICATION
Bachelor's degree from an accredited University;
A master's degree or its equivalent will be an added advantage

APPLICATION DEVELOPMENT OFFICER

Department: System Integration
Division:       Technology & Operations
Reports to:   Head, System Integration

DUTIES AND KEY RESPONSIBILITIES
Development of plug in solutions that aids day to day operations of NIBSS
Development of applications within NIBSS for operations automation.
Effective support and management of all NIBSS software application.
Confirms project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.
Update and expand existing programs
Debug programs by testing for and fixing errors

COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following;

Pro-activeness
Focus on excellent delivery
Personal Credibility
Strategic Perspective
Information Analysis and Management
Information System Management
Project Management
Systems Development
IS Security
Payment Systems Infrastructure (biometrics, clearing, switching, settlement etc.)

REQUIRED EXPERIENCE
A minimum of 3 years of relevant experience related to the Job

REQUIRED QUALIFICATION/ SKILLS
Bachelor's degree from an accredited University
Additional qualification(s) will be an added advantage

SKILL REQUIREMENTS
Sound knowledge of the Nigeria Central Switching (NCS) Operations
Sound knowledge of Retail Transaction Processing
Working Knowledge of Transaction Switching
Knowledge of Software/Application Development Methodologies and relevant languages such as Java (J2SE, J2EE)
Basic knowledge of the Financial Service Industry
Working knowledge of Dispute Resolution and Settlement Framework of the NIP
Sound knowledge of the products of NIBSS
Sound knowledge of known international standards on software development, documentation and integration
Sound regulatory knowledge
Very good understanding of Secure Coding

INNOVATION MANAGEMENT OFFICER

Department: Research & Development
Division: Business Development
Reports to: Head, Research & Development

DUTIES AND KEY RESPONSIBILITIES
Analyze market segments in Nigeria for new product and services ideas that may result in a new technology or application riding on existing technology.
Develop lean model for each of the new ideas identified and assess commercial and technical viability
Draw up User Requirement for implementation of new idea
Prepare, maintain and update on a regular basis a directory of newly conceived ideas. Major headings in the directory are Title, Purpose, Benefit and Target Market.
Come up with a report on payment trends in countries like India, Ghana, Kenya, Pakistan, Brazil, UK, USA etc., and provide recommendation on the next steps for NIBSS.
Communicate to business intelligence unit parameters of data to mine and prepare a strategic report based on the outcome of the data mined.
Agree with Project Office the project plan for every new product development project.
Work with Product Management & CRM units in piloting newly developed products & Services.

COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following:

Strategic perspective
Information analysis and management
Business goal management
Communication     
Business Development
Networking

REQUIRED EXPERIENCE
Minimum of 5 years of relevant work experience related to the job

REQUIRED QUALIFICATION
Bachelor's degree from an accredited University;
Professional qualification(s) or its equivalent will be an added advantage.

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DUE DATE: 18 January, 2017