Job Openings at Tizeti Network Limited

Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

ACCOUNTANT / ANALYST

JOB DESCRIPTION

Post sales transactions
Bank and online reconciliations
Monthly closings and preparation of monthly financial statements
Reconcile and maintain balance sheet accounts
Prepare analysis of accounts as requested
Assist with end of year closings
Administer accounts receivable and accounts payable
Prepare tax computations and returns
Assist in preparing budgets and forecasts
Assist with payroll administration
Monitor and resolve bank issues including fee anomalies and check differences
Account/bank reconciliations
Review and process expense reports
Assist with implementing and maintaining internal financial controls and procedures.

CUSTOMER CARE EXECUTIVE

JOB DESCRIPTION
Providing exceptional customer service to our customers
Brand building; informing customers of the positive impact of organization’s activity
Showing empathy towards customer’s issues.
Providing up to date, accurate and appropriate information to customers.
Inputs and update subscriber information as required.
Log on service request for action.
Providing customer feedback to management for improvement
Optimum utilization of Customer Relationship Management systems/tools.
Achieving set target.
Up selling and Cross selling internet packages
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains customer records by updating account information.
Opens customer accounts by recording account information.
Attracts potential customers by answering product and service questions
Setting up new users’ accounts and profiles and dealing with password issues;

SALES REPRESENTATIVES

JOB DESCRIPTION
Establish new accounts by organizing and planning daily work schedule to build on existing or potential sales outlets Study the type of sales outlet and adjust content of sales presentations
Study potential volume of dealers and focus on sales efforts
Make and submit orders by referring to product literature and price lists Gather current marketplace information on newly introduced products, delivery schedules, pricing, and merchandising techniques in order to monitor competition Investigate problems
Prepare reports; develop solutions, and make recommendations to management in order to resolve customer complaints
Attend educational workshops; review publications, and be involved in professional societies
Provide historical records by keeping records on customer inquiries and sales
Contribute to team efforts in accomplishing organizational goals.

NETWORK OPERATING CENTER ENGINEER

JOB DESCRIPTION
Manage and maintain Monitoring Systems (these report on the status and performance of the network, ISP services and facilities).
Fault handling and escalation (identifying and responding to faults on the systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at POPs).
Facilities provisioning (installing racks, setting up power, installing Ethernet, fibre and console cabling, remote power and KVM).
Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in network and system administration, particularly with regard to architecture and platforms.
Participate in a 24×7 call-out rota.

TO APPLY
Applicants should send their CV's to:  career@tizeti.com

DUE DATE: 7 February, 2017