Job Openings at First Katalyst Marketing

First Katalyst Marketing - We commenced business in 2012 and within that time, and with a highly experienced staff, we have demonstrated our capability as a go-to agency for top-notch marketing solutions. we have driven business growth for many businesses across nigeria, west africa, the uae and the uk.

AFTER SALES FRONT DESK OFFICER/RECEPTIONIST

JOB DESCRIPTION

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

PHONE ENGINEER

JOB DESCRIPTION
Performs all repairs, rework, test and documentation steps necessary to proceed
Troubleshoots down to the component level, repairs and documents all failures
Responsible for fault finding and repair
Refurbishes mobile phones, wireless devices and other related models
Implements locking/unlocking, language change and profiling of mobiles.
Disassemble/reassemble down to board and component levels.
Repairs accurately
Handles customer requests for technical assistance

REQUIREMENT
Up to 2 years similar work experience.

TO APPLY
Applicants should send their application and CV's (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to: yinka@firstkatalystmarketing.com

DUE DATE: 20 January, 2017