Management Sciences for Health (MSH), a global health nonprofit
organization, uses proven approaches developed over 40 years to help
leaders, health managers, and communities in developing nations build
stronger health systems for greater health impact. We work to save lives
by closing the gap between knowledge and action in public health. Since
its founding in 1971, MSH has worked in over 150 countries with policy
makers, health professionals, and health care consumers to improve the
quality, availability and affordability of health services. Working with
governments, donors, non governmental organizations, the private
sector, and health agencies, MSH responds to priority health problems
such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and
child health; family planning and reproductive health; and chronic
non-communicable diseases such as cancer, diabetes, and lung and heart
disease. Through strengthening capacity, investing in health systems
innovation, building the evidence base, and advocating for sound public
health policy, MSH is committed to making a lasting difference in global
health.
DIRECTOR OF COUNTRY OPERATIONS (COMU)
JOB ID 13-9389
OVERVIEW
The
Director of Country Operations has primary responsibility for ensuring
that MSH operations in Nigeria are efficient and effective, in
compliance with MSH standards, donor regulations and local laws and
support attainment of project results and client expectations. She/he is
part of the Country Leadership Team and is responsible for managing
finance and operations risk. The Director of Country Operations manages
the budget for all country operations activities.
SPECIFIC RESPONSIBILITIES
Country Operations
Develop
and execute responsive and appropriate operations management systems
(for office management, local procurement, fleet management and
logistics, consultant etc.) in line with local laws and regulations, MSH
policies and standard operating procedures, and donor requirements.
Monitor
local security risks and maintain an emergency and security plan,
including emergency preparedness and strategies for maintaining
operations.
Lead and manage the operations functions by aligning
staffing and systems with country projects and available resources to
provide timely, cost effective, complaint and high quality support and
administrative services to all MSH country-based projects and
activities.
Ensure that all MSH in-country projects receive
equitable, effective, timely, cost-effective, and high‐quality financial
management, accounting, operations and administrative support to all
MSH in-country projects, in full compliance with local laws and
available resources, and in an environment with adequate internal
controls, adherence to contract/award regulations, MSH policies and
standard operating procedures.
Manage shared costs country budget and monitor costs against budget.
Coordinate
and collaborate with the Operations Officer and country OST to achieve
resolution of pending operations issues, questions and home office
operations support requests. Communicate with other MSH HQ-based parties
(Centers, projects, corporate offices), as needed to ensure proper
consultation and notification of important information and issues.
Compliance and risk management
Ensure
that strong internal control systems are in place, and that MSH Code of
Conduct and MSH’s Zero Tolerance practice are well understood by all
staff in country.
Ensure that systems are in place in country to
ensure that operations are managed and staff act in full compliance with
local laws, comply with the terms and conditions of contract/award and
donor requirements, local law, and comply with MSH policies and standard
operating procedures. Systems are in place to:
Ensure that
appropriate staff members are aware of and understand laws,
contract/award and donor requirements, and MSH policies and procedures
Monitor compliance
Ensure
appropriate segregation of duty in all procurement and payment
activities from initiation to final payment and documentation within all
MSH offices in country.
Assist Country Representative/Country Lead
to conduct regular and thorough operational risk assessments in country,
and to monitor success of risk mitigation and risk control activities.
Coordinate
execution of financial reviews or audits, and ensure timely follow up
to review or audit conclusions and recommendations in close
collaboration with the OST and HQ’s subject matter experts.
Financial management services
In coordination with Atlas FP&A staff,
Ensure
that all project and country teams receive high quality, accurate and
timely financial support (budgeting and forecasting, financial analysis,
financial monitoring and reporting).
Ensure timely and accurate submission of financial reports and other related information as needed.
Ensure
that appropriate Service Level Agreement (SLA) is in place between the
Country Operations Management Unit (COMU), projects, corporate offices
and centers, and that the SLA is well understood and respected.
Partner
with MSH’s Atlas Financial Planning and Analysis (FP&A) unit in HQ
to ensure proper financial management oversight and control.
Accounting services
Ensure, in compliance with MSH policies and procedures and with Country legal requirements:
That payments are processed accurately, timely, and safely.
That treasury practices in country minimize MSH’s cash exposure, including foreign currency exchange.
That entries are entered into accounting system accurately and timely.
Ensure
that all cash, liability and advance accounts are reconciled routinely
and that variances and advance delinquencies are addressed promptly.
That
month-end and year-end close processes are followed timely and
accurately, per established deadlines and in compliance with MSH
policies and procedures.
Procurement and purchasing
Manage purchase of commercial goods and services in accordance with the delegation from the Corporate Contract Office in HQ.
Manage procurement actions delegated to COMU staff.
Assist
with customs and Import control and to specific requests from the
Logistics Management and Trade Compliance Officer in the Corporate
Contract Office
Determine local consultant rates in accordance with
the delegation from the Corporate Contract Office. Manage local
consultant agreements.
Manage the completion of project and country procurement plans in coordination with the assigned OST procurement staff from HQ.
Ensure strong internal controls are implemented for procurement. Monitor procurement transactions completed by COMU staff.
Partner
with the OST procurement staff from MSH’s Corporate Procurement unit in
HQ to ensure proper procurement oversight and control.
Provide stakeholder feedback on SOPS, policies, tools and templates developed by HQ for procurement.
Where applicable, manage VAT exemptions or refunds and donor reporting of VAT payments and credits.
People management
Provide administrative supervision to all COMU staff and is accountable for their performance management.
Assess
staff capacity and determine needs for staff capacity building and
development to improve the efficiency and effectiveness of the COMU in
country, including in satellite offices.
Assess and adapt COMU size and composition to allow efficient and effective operations, as needed.
Work
with the Country Representative/Country Lead and Project Directors to
ensure that human resource functions are coordinated with the Human
Resources Partner/Manager for Nigeria and US MSH Human Resources
Management office.
Promote and facilitate development of COMU staff
and sustainable systems, and participate in international
cross-fertilization and knowledge exchange among other country
operations groups.
Facilities and office services
Manage MSH offices and facilities, including lease negotiations and property insurance, where required.
Manage general office services, including cleaning and maintenance.
Manage Information Services.
Oversee property and asset management, including maintaining inventories and asset registers.
Fleet management
Oversee obtainment of local insurance as required, inspection, registration and operations for all MSH vehicles in country.
Oversee dispatching and scheduling of shared MSH vehicles and drivers or commercial transportation.
In-country travel and logistics services
Coordinate and oversee travel payments and logistics for all MSH in-country travel.
Manage
and monitor lodging, transportation, per diem and associated payments,
including those related to participant training, study tours, in-country
events and workshops.
QUALIFICATIONS AND EXPERIENCE
REQUIRED EDUCATION
Minimum
of a Master’s degree in business administration, financial management,
accounting, or other relevant discipline or equivalent experience.
REQUIRED EXPERIENCE
Minimum of 8 years of senior-level experience managing operations in organizations of similar scale as MSH required.
Demonstrated success in developing countries required, and in Nigeria strongly preferred.
Demonstrated success in managing program and support operations in insecure environments.
Demonstrated success in managing program operations and support in challenging compliance environments.
PREFERRED EXPERIENCE
12 years of experience.
Experience working for international organizations with US Government funding strongly preferred.
Prior work experience with non-USG, foundations, and other donors a plus.
KNOWLEDGE AND SKILLS
Strong leadership, mentoring, management, analytical and organizational skills
Ability
to work both independently and within a team, assess priorities, and
manage a variety of activities with attention to detail.
Strong conceptualization, facilitation, and planning skills.
Excellent
demonstrated interpersonal, written, and oral presentation skills.
Excellent cross-cultural communication and active listening skills.
Deep
knowledge of effective management practices that lead to reliable
internal controls and compliance with donor regulations, local laws and
USAID policies and procedures required.
Fluency in English required. Local language proficiency a plus.
Competencies
Navigating the Environment:
Managing through Systems, Peer Relationships, Political Savvy
Ensuring Delivery of Results:
Action
Oriented, Business Acumen, Drive for Results, Information Sharing,
Managing and Measuring work, Negotiating, Priority setting, Problem
Solving
Leading with Credibility:
Decision Quality,
Functional/Technical skills, Listening, Managerial Courage, Time
Management, Presentation skills, Motivating others, Conflict Management,
Delegation, Developing Direct Reports and Others
Core Personal Competencies:
Ethics and Values, Integrity and Trust, Interpersonal Savvy,
Core MSH competencies:
Adaptability,
Communication, Problem Solving, Creativity and Innovation, Quality and
Timeliness of Work, Quality of work and Team Relationships, Resource
Utilization
Physical Demands
Keyboard use, pulling drawers, occasionally lifting papers and boxes <15lbs., etc.
CLICK HERE TO APPLY
Job Opening at Management Sciences for Health (MSH)
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