Job Vacancy at Yellow Brick Road Nigeria

We are an Integrated marketing communications agency based in Lagos, spe...ing in strategy and creative development and digtial marketing

COMMUNITY MANAGER

JOB DESCRIPTION

Medium sized communications agency seeks community manger to work on one of its clients.
The community manager will be  responsible for monitoring and moderating user-generated content and discussions to ensure the online community remains a safe and fun environment for teenage girls. The role coordinates with the Content Manager to ensure that all content and discussion on the platform adheres to the strategy and principles of the client.

RESPONSIBILITIES
Implement the community moderation strategy, coordinating with team members to ensure its effectiveness and providing superior support to the community with the help of various communication tools
Review and moderate all user-generated content on the platform, including submissions, comments and user profiles, to ensure it is in line with established guidelines
Review and moderate all user-generated content on all social media pages
Flag any inappropriate language/comments and positively engage users who violate guidelines
Identify and escalate more serious offences to the team lead
Encourage users to engage by posting comments and content
Respond to questions about posted topics and/or direct users to other resources as necessary
Regularly feedback insight gained from community moderation to project lead and strategy team

REQUIREMENTS
Must be fluent in English & Hausa (both spoken and written)
Strong writing skills in English and Hausa
Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
Experience with online content moderation
Good knowledge of popular culture and online trends
Ability to effectively communicate information and report statistics
Strong organisational and multitasking skills, and a proactive approach

CLICK HERE TO APPLY