Jobs at PREEW Advertising Company

PREEW ADVERTISING COMPANY – The leader and a brand name in Advertising  and business consults worldwide; is recruiting for the position of a  Relationship Officer 

under our client’s mandate in the Insurance  sector in Lagos state Nigeria.As part of creating a sustainable  platform in servicing client’s needs, the Relationship personnel’s  will be responsible for;
• Educating customers on products and services, functionalities,  features and competitive advantage.



• Up and Cross sell products and Services (Telemarketing) to grow spend
• Capture and monitor customer complaints and points of improvement  and ensure complaints and queries are promptly attended to and  escalated appropriately.
• Handle all enquiries and requests of customers and ensure resolution  as well as inform customers of status of their complaint, query or  request and record details of contact
• Ensure Key Customer Data is adequately captured and prompt  documentation of transactions and collect data and information on  customer care needs/issues.
• Prepare standard and ad hoc reports on sales for management review  and carry out statistical / data compilation/reconciliation, as  directed, to ameliorate service.
• Ensure delivery of excellent customer care and service delivery for  a first call resolution.
• Ensure sales/service of products and service tailored to customer need
• Handle cash and routine administrative task for end of day reporting
• Provide hands-on device repairs and query resolution
• Follow through on customer queries ensuring prompt resolution and feedback

Minimum Qualification:
• B.Sc, BA, B.Ed, B.Eng, B.Tech or HND/O.N.D in relevant discipline
Experience:
• Relevant work experience in the service industry or any client  related policies
Training:
• Basic customer interaction trainings
• Products & Services
• Relationship Management
• Relevant systems training
• Call policies, processes and procedures
• Call applications, technology and systems training
• Telephone/ physical interaction etiquette

All application and c.v should be forwarded to info@preew.com
Only shortlisted candidates will be invited.