Jobs at Contact Solutions Limited (Consol)

Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.

At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

CONTACT CENTRE AGENT

JOB DESCRIPTION

Job Duties/ Responsibilities/ Accountabilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers..
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and     all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

PROFESSIONAL QUALIFICATION:
Relevant Contact Centre Operations certification
QAI Certified Contact Centre Agent

DESIRED SKILLS AND EXPERIENCE
Communication (Hausa Language and English)
PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
Excellent Communication Skills
Customer Service Skills
Excellent Telephone Etiquette
Listening Skills

FINANCIAL ACCOUNTANT

JOB DESCRIPTION
Job Duties/ Responsibilities/ Accountabilities
To raise journals and payment vouchers for bank and cash transactions
Assist the Finance Manager in producing financial reports
Review Payment Vouchers
Provide requisite Finance /Accounts information and reports to Fin Manager
Monitor financial matters at the field offices and report to the Finance Manager/MD/CEO
Prepare regular financial reports to be submitted to the Finance Manager/MD/CEO
Provide guidance in the field offices with regards to finance and policy/guideline issues
Dealing with all aspects of credit control.
Producing management reports.
Prompt resolution of queries on account
Close liaison with both customer and sales team
Weekly  monitoring of customers & reporting debt overdue
To anticipate developments, and identify accounts that will require special attention
To handle disputed accounts and negotiate to bring payment into line with terms
To maintain accurate individual measurement and performance statistics
To establish, control and minimize retention accounts
To obtain sufficient information to assess the credit worthiness of new and existing customers.

Core Skills
Book keeping
Financial Reporting
Numeric Skills
Speed
PC / Personal Productivity tools-Excel, Word, Power Point
Knowledge of relevant accounting software

GENERIC SKILLS
Detailed
Result Oriented
Resilience
Smartness
Integrity
Pro-activity

QUALIFICATION
BSc/HND in Accounting

MINIMUM EXPERIENCE
Minimum of two (2) years experience in similar position.
Professional Membership

Membership of relevant accounting professional body is advantageous

Key Performance Indicators
Promptness in carrying out assignments.
Turn around time in processing payments and receivables
Maintenance of up to date records
Ability to manage cash
Correctness of entries
Timeliness of reports
Accuracy of reports

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