Jobs at Human Capacity Development Company - HCDC

Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results

We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels
We are committed to excellence, service & integrity.

Contents
Open Jobs
Graduate Sales Representative
Finance, Account and Administrative Manager
Front Desk Officer/Office Assistant
Farm Manager
Logistics Officer
Online Acquisition Manager
Customer Retention & Customer Service Manager
SEO Manager
General Manager
Store Manager

GRADUATE SALES REPRESENTATIVE

OBJECTIVE:
Serves customers by selling products; meeting customer needs.

RESPONSIBILITIES:
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.

QUALIFICATION, MINIMUM EXPERIENCE AND ROLE REQUIREMENT:
A minimum of Bachelor degree in any relevant discipline
Minimum of 1 - 2 years’ relevant experience especially in the retail industry
Customer Service,
Meeting Sales Goals,
Closing Skills,
Territory Management,
Prospecting Skills,
Negotiation,
Self-Confidence,
Product Knowledge,
Presentation Skills,
Client Relationships,
Motivation for Sales.

FINANCE, ACCOUNT AND ADMINISTRATIVE MANAGER

JOB DESCRIPTION
Responsible for organising all administrative activities that facilitate the smooth running of the office and management of the company’s finances.

Administrative Duties:
Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Finance and Accounts Duties:

Oversee the operations of the treasury department, including the design of an organizational structure adequate for achieving the department's goals and objectives
Forecast cash flow positions, related borrowing needs, and available funds for investment
Ensure that sufficient funds are available to meet ongoing operational and capital investment requirements
Maintain banking relationships
Assist in determining the company's proper capital structure
Arrange for equity and debt financing
Invest funds
Manage the preparation of the company's budget
Report to management on variances from the established budget, and the reasons for those variances
Assist management in the formulation of its overall strategic direction
Engage in ongoing cost reduction analyses in all areas of the company
Review the performance of competitors and report on key issues to management
Engage in benchmarking studies to establish areas of potential operational improvement
Interpret the company's financial results to management and recommend improvement activities
Participate in target costing activities to create products that meeting predetermined price goals
Assist in the determination of product pricing in relation to features offered and competitor pricing
Compile key business metrics and report on them to management
Manage the capital budgeting process, based on constraint analysis and discounted cash flow analysis
Create additional analyses and reports as requested by management

PERSON SPECIFICATIONS/QUALIFICATIONS
Bachelor's degree in Accounting, Finance or related field
Experienced in both Finance and Accounts and Administration or Facility Management.
Minimum of Five (5) Years work experience
Ability to Work with a high level of accuracy and within tight deadlines
Character, Integrity beyond Reproach and Maturity

COMPETENCE REQUIREMENTS
Core Skills
Performance Management
Payroll Administration
Finance Administration
General Administration
People Management
Leadership
Proficiency – Words for windows, Excel, PowerPoint, Microsoft Project and Electronic mail
Report Writing

FRONT DESK OFFICER/OFFICE ASSISTANT

JOB DESCRIPTION
The front desk officer/office assistant serves as the face of the company. He/She is Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.

May also schedule meetings and travel for executives.

RESPONSIBILITIES
Answer inquiries about company
Schedule meetings and appointments
Coordinate office activities and appointments
Hand out employee applications
Directs visitors by maintaining employee and department directories; giving instructions
Ensure the reception area and guest restroom(s) are clean and the ambience reflects the company brand standard
Arranging both in-house and external events
Ordering and maintaining stationery and equipment
Organising and Servicing Meetings (Producing Agendas And Taking Minutes)
Sorting and distributing incoming post and organising and sending outgoing post
Organising and storing paperwork, documents and computer-based information
Photocopying and printing various documents, sometimes on behalf of other colleagues
Maintains safe and clean reception area by complying with procedures, rules, and regulations
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
Contributes to team effort by accomplishing related results as needed

PERSON SPECIFICATION/QUALIFICATION
Qualifications: Minimum of OND in Mass Communication, Business administration, Secretarial studies or other related courses
Relevant Experience: Must have minimum of 2 years relevant experience
Age: Not more than 28 Years

SKILLS
Telecommunication Skills
Microsoft Office Skills
Listening skills
Ability to handle Pressure
Should be preferably female
Should be good looking
Should have good inter personal skills
Should have good communication skills
Should be very smart
Microsoft Office Suite proficiency

FARM MANAGER

JOB DESCRIPTION
Also responsible for planning strategies for maximum yield, organising farm administration, working machinery, organising associated businesses and managing staff. Display technical and practical competence, as well as the ability to make sound business decisions.

Responsible for the managing Crop production; especially Sesame Seeds, Soya bean, Corn, Cassava etc.).

RESPONSIBILITIES:
Understands the various irrigation systems and manage for optimum efficiency
Understand and manage community dynamics
Educate the community farmers on new products and usage
Demonstrate new agricultural discoveries to staff and farm communities
Manage relationships with government officials, regulatory bodies, community leaders and Farmers
Planning finances and production to maintain farm progress against budget parameters
Practical activities, e.g. driving tractors, operating machinery, spraying fields, etc.
Planning, organising and managing the activities of a farm
Marketing the farm's products
Buying supplies, such as fertiliser and seeds
Arranging the maintenance and repair of farm buildings, machinery and equipment
Planning activities for trainee staff, mentoring and monitoring them
Maintaining and monitoring the quality of crop yield
Understanding the implications of the weather and making contingency plans
Making sure that products are ready for deadlines, such as auctions and markets
Ensuring that farm activities comply with government regulations
Maintaining knowledge of pests and diseases and an understanding of how they spread and how to treat them
Applying health and safety standards across the farm estate
Protecting the environment and maintaining biodiversity
Keeping financial records up to date
Prepare annual farm plan, goals and objectives
Setting budget and production targets
Buying and selling animals or produce
Keeping records of crops
Recruiting, training and supervising staff for crop infection and disease
Working with officials on areas like habitat conservation
Processing their own products, e.g. vegetables or cold pressed oils

PERSON SPECIFICATIONS/ QUALIFICATIONS
Minimum of a Bachelor’s degree from a top tier University, or relevant experience
10+ years of work experience, with at least 2 years of experience developing and executing agricultural projects

SKILLS:
Agricultural Extension Services
Irrigation farming
Business Acumen.
Strategic Thinking.
Problem Solving/Analysis.
Financial Management
Strategic thinking and strong execution skills
Exceptional Project Management skills
Project Planning, Reporting & Control
Excellent verbal and written communication skills
Strong interpersonal skills, maturity and ability to build and lead effective teams
Advanced knowledge of Microsoft Excel, PowerPoint, and Word

LOGISTICS OFFICER

JOB DESCRIPTION
Develop logistics along with support plans, budget requirements and deployment timelines for new operations.
Develop logistical plans for current operations and logistics contingency plans.
Develop and execute tools and methodologies to enable effective implementation of logistic plans.
Design and develop standard operating methods to manage logistics operations efficiently.
Ensure accountable, timely and cost-effective release of peacekeeping cargos along with personnel.
Ensure all supervised staff members are trained as well as cross-trained adequately.
Identify added logistic training requirements to attain high working standards.
Coordinate and present logistics support to operations.
Ensure logistics requirements take gender-specific needs into consideration.
Coordinate logistics activities related to procurement, funding, substantive units and humanitarian affairs.
Develop and execute logistics support policy, processes and methodologies to general benefit of all mission units.
Develop reports on material and personnel movements and various operational logistics problems.
Guide and oversee performance of new and junior logistics officers.

PERSON SPECIFICATIONS/QUALIFICATIONS
Bachelor's degree in any relevant discipline.
Minimum of three (3) Years work experience.
Ability to Work with a high level of accuracy and within tight deadlines
Character, Integrity beyond Reproach and Maturity

SKILLS:
Business Acumen.
Strategic Thinking.
Problem Solving/Analysis.
Financial Management
Strategic thinking and strong execution skills
Exceptional Project Management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Advanced knowledge of Microsoft Excel, PowerPoint, and Word

ONLINE ACQUISITION MANAGER

JOB DESCRIPTION
Reporting to the General Manager, the Online Acquisition Manager will be directly responsible for driving high quality traffic to the company’s high-end online sports betting and gaming offering.

RESPONSIBILITIES:
Defining, optimizing, implementing and managing use of all acquisition channels
Budget responsibility for all acquisition campaigns
Recruitment and management of affiliates and agents
Conversion rates optimization, minimizing CPA
Reporting on affiliate and agent performance
Reporting, monitoring and analysis of all campaigns (including daily, weekly and monthly KPI reports to senior management)

PERSON SPECIFICATIONS/REQUIREMENTS
Bachelor's degree
Keen interest in football and gaming
Minimum of Five (5) Years work experience
Relevant experience in successfully and profitably driving online traffic
Minimum 2 years preferably in a retail-focused business
Experience with CPC, CPM and Performance payment models
Positive-Can-Do attitude

CUSTOMER RETENTION & CUSTOMER SERVICE MANAGER

JOB DESCRIPTION
Reporting to the General Manager, the Customer Retention & Customer Service Manager will be directly responsible for retaining the company’s online gaming customers, maximizing value by continuously keeping the customers interested and engaged in the company’s offering. The secondary area of responsibility is defining and implementing the company’s customer service.

RESPONSIBILITIES
Defining, optimizing, implementing and managing use of all retention channels
Budget responsibility for all retention campaigns
Life-time value optimization
Improving the company’s offering to surpass customer expectations
Reporting, monitoring and analysis of all retention campaigns (including daily, weekly and monthly
KPI reports to senior management)
Defining, implementing and managing customer services ensuring the service level provided to customers is in line with international best practise.

PERSON SPECIFICATION/REQUIREMENTS
Minimum 2 years directly relevant experience in sport betting
Positive-Can-Do attitude
Keen interest in football and gaming.
go to DUE DATE: »

SEO MANAGER

JOB DESCRIPTION
Reporting to the General Manager, the SEO Manager will be responsible for creating and implementing the SEO strategy.

RESPONSIBILITIES
Build and manage a sustainable SEO strategy
Plan and execute tried and tested optimisation methods as well as new initiatives

PERSON SPECIFICATION/REQUIREMENT
Strong understanding of the commercial impact of SEO
In depth knowledge of SEO especially from a technical perspective
Experience of using SEO tools (such as Moz) and analytical tools (such as Google analytics)
Positive-Can-Do attitude.
Keen interest in football and gaming.

GENERAL MANAGER

OBJECTIVE:
The General Manager Commercial leads the identification, development and securing of commercial business opportunities that maximise financial returns for the company.

RESPONSIBILITIES:
Leadership  and  management of a team of people to achieve exceptional results for the organization 
Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and mentoring managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions and provide educational opportunities.
Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
Accomplish objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with appropriate staff.
Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Successful identification, generation and establishment of new business opportunities;
High level financial management skills and business acumen is essential.
Contributes to team effort by accomplishing related results as needed.
Generate sustainable revenue streams and manage all commercial opportunities for the company.
Providing commercial advice on the strategic and transactional aspects of sourcing to leadership teams.
Maintaining awareness of risks in company and identifying and reporting on any discovered issues.
Maintaining an awareness of new and emerging trends, dynamics and best practice through relevant research, industry forums and networking, and apply this to further develop the company.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

QUALIFICATIONS AND KEY SKILLS
Minimum of 8 years experience with 2 years at senior management level.
Proven track record in a sales role.
Highly developed leadership skills with a capacity to demonstrate previous experience and success
A strong personal brand, including displaying integrity and a commitment to professionalism and accountability
Understanding of the financial imperatives driving a significant business department
Proven success in attaining commercial targets
Demonstrated ability to develop and implement strategic plans aligned to corporate partners objectives
Highly developed negotiation skills
Access to existing networks and an ability to foster new networks and strategic relationships
Experience in managing communications
Experience in licensing/ merchandising
Proven commitment to learning & development (your own and those you lead)
Self-starter with a keen focus on meticulous follow through

ABILITIES:
Leadership.
Advisory Capacity
Problem Solving Ability.
Analytical and evaluative skills.
Resource Optimization.
Organization Ability.
Service-oriented.
Building and team coordination.

STORE MANAGER

JOB DESCRIPTION:
Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and it functions as advertised.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Instruct staff on how to handle difficult and complicated sales.
Supervise activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Enforce safety, health, and security rules.
Monitor sales activities to ensure customers receive satisfactory service and quality goods.
Plan and prepare work schedules and keep records of employees' work and time schedules.
Establish and implement policies, goals, objectives, and procedures for the department.
Inventory stock and reorder when inventory drops to a specified level.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting and recommend for disengagement of staff when appropriate.
Review inventory and sales records to prepare reports for management and budget departments.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Plan budgets and authorize payments and merchandise returns.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Keep records of purchases, sales, and requisitions.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Formulate pricing policies for merchandise, according to profitability requirements.
Establish credit policies and operating procedures.
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

QUALIFICATION, MINIMUM EXPERIENCE AND ROLE REQUIREMENT:
A minimum of Bachelor degree in any relevant discipline
Minimum of 3 - 4 years’ relevant experience especially in the retail industry
Membership of a reputable and relevant institution.

TO APPLY
Click on Job Titles below:

SALES REPRESENTATIVE

FINANCE, ACCOUNT AND ADMINISTRATIVE MANAGER

FRONT DESK OFFICER / OFFICE ASSISTANT

FARM MANAGER

LOGISTICS OFFICER

ONLINE ACQUISITION MANAGER

CUSTOMER RETENTION AND CUSTOMER SERVICE MANAGER

SEO MANAGER

GENERAL MANAGER

STORE MANAGER