Graduate Offline Agents at Iroko Partners Limited

iROKOtv is a web platform that provides paid-for Nigerian films on-demand. It is one of Africa’s first mainstream online movie steaming websites, giving instant access to over 5,000 Nollywood film titles. iROKOtv is a part of iROKO Partners which is one of Africa’s leading entertainment companies, housing brands such as iROKING, an online music platform and its YouTube website, Nollywoodlove.

iROKOtv was launched on 1 December 2011. Its parent company, iROKO Partners, was founded by Jason Njoku and Bastian Gotter in December 2010, with its headquarters in Anthony village, Lagos, Nigeria. iROKOtv which has been dubbed the ‘Netflix’ of Africa, is the world’s largest legal digital distributor of African movies.

OFFLINE AGENT

JOB DESCRIPTION:
Attracting visitors to IROKOtv booths and creating a fun, lively booth environment
Teaching booth visitors how to download and use the IROKOtv app
Selling IROKOtv subscriptions to booth visitors to ensure you meet your monthly sales target
Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
Managing cash transactions and remitting cash balances to IROKOtv
Calling IROKOtv customers, teaching them how to use the app, and documenting their feedback/concerns
Troubleshooting and resolving customers’ problems with our product or escalating issues to the IROKOtv customer support team
Achieving and maintaining proficiency with our escalation matrixes
Consistently staying up-to-date with new IROKOtv products/services
Providing weekly reports on customer feedback to management

REQUIREMENTS
Previous sales or customer service experience is a PLUS!
Must-be friendly and fluent in English
Should be familiar with smartphones (Android) and mobile applications

TO APPLY
Applicants should send Cvs to support@irokotv.com

Interested candidate should come in for an open interview at No 8 Adebayo Mukuolu, street, Anothony Village, Lagos.

Time & Date

6th of Feb, 2017 by 10am.

DUE DATE: 6 February, 2017